Darlene McCoy Resume
Louisville,KY
Summary
I have my own business called Letz Get It Crackin. I make delicious and amazing seafood pans and all of my customers are highly satisfied when ordering from me. Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services
Louisville, KY
02.2016 - 03.2017
- Worked well in a team setting, providing support and guidance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Hired on to Nortons Hospital from this job as a security dispatcher
Security Dispatcher
Norton Healthcare
03.2017 - 09.2020
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Issued access cards to authorized personnel to monitor access points.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Investigated suspicious activities and persons to maintain security of premises.
Warehouse Associate
Amazon
09.2021 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded, and moved material to and from storage and production areas.
Call Agent
Consumer Cellular
01.2022 - 08.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
Education
High School Diploma -
Englewood High School
6201 S Stewart Ave06.1974
Skills
- Administrative Support
- Business Correspondence
- Closing Procedures
- Past Due Account Management
- Call Center Customer Service
- Communications Strategies
- Customer Communication
- Personnel Management
- Good Listening Skills
- Data Gathering
- Customer Service Standards
- Kitchen Sanitation Management
Timeline
Call Agent
Consumer Cellular
01.2022 - 08.2023
Warehouse Associate
Amazon
09.2021 - 12.2022
Security Dispatcher
Norton Healthcare
03.2017 - 09.2020
Security Officer
Securitas Security Services
02.2016 - 03.2017
High School Diploma -
Englewood High School