I have my own business called Letz Get It Crackin. I make delicious and amazing seafood pans and all of my customers are highly satisfied when ordering from me. Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Hi, I’m
Darlene McCoy Resume
Louisville,KY
Summary
Overview
8
years of professional experience
Work History
Securitas Security
Security Supervisor
09.2023 - 06.2024
Job overview
- Managed and supervised a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Properly Trained onboarding Securitas workers that started working with me.
- Managed all of the workers at my site schedule and payroll .
Consumer Cellular5200 Commerce Crossings
Call Agent
01.2022 - 08.2023
Job overview
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
Amazon649 Omega Pkwy
Warehouse Associate
09.2021 - 12.2022
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded, and moved material to and from storage and production areas.
Norton Healthcare4123 Dutchman's Ln
Security Dispatcher
03.2017 - 09.2020
Job overview
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Issued access cards to authorized personnel to monitor access points.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Investigated suspicious activities and persons to maintain security of premises.
Securitas SecurityLouisville, KY
Security Officer
04.2016 - 03.2017
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Hired on to Norton's Hospital from here as a Security Dispatcher
Education
Englewood High School
High School Diploma
06.1974
University Overview
- 3.5 GPA
Skills
- Administrative Support
- Business Correspondence
- Closing Procedures
- Past Due Account Management
- Call Center Customer Service
- Communications Strategies
- Customer Communication
- Personnel Management
- Good Listening Skills
- Data Gathering
- Customer Service Standards
- Kitchen Sanitation Management
- Skilled in conflict resolution
- Security management
- Team leadership
- Extensive knowledge of security protocol and procedures
- Excellent management and supervisory skills
- Ability to work with confidential and classified information
Contact
Contact
Louisville, KY 40208Education
Education
6201 S Stewart AveWork Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Security Supervisor
Securitas Security
09.2023 - 06.2024
Call Agent
Consumer Cellular
01.2022 - 08.2023
Warehouse Associate
Amazon
09.2021 - 12.2022
Security Dispatcher
Norton Healthcare
03.2017 - 09.2020
Security Officer
Securitas Security
04.2016 - 03.2017
Englewood High School
High School Diploma
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