Darlene Miller
Essex,MD
Summary
Results-driven Assistant Store Manager with expertise in inventory management, staff scheduling, and visual merchandising. Proven ability to enhance customer satisfaction and streamline operations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant Store Manager (perishable Manager)
Giant Food
1020 West 41st street, MD
09.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored inventory levels and assisted with stock management.
- Trained new employees on store policies and procedures.
- Coordinated employee schedules to ensure adequate coverage.
- Handled customer inquiries and resolved issues effectively.
- Facilitated team meetings to discuss sales strategies and store performance.
- Implemented visual merchandising standards to enhance product displays.
Deli Manager
Giant Food Stores
3757 Old Court Road, MD
04.1999 - 09.2023
- Supervised daily deli operations and ensured food safety compliance.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Supervised deli staff to ensure efficient customer service.
- Managed inventory levels and ordered supplies to meet customer demand.
- Ordered necessary deli supplies to maintain stock levels.
- Trained and mentored staff on deli procedures and customer service
- skills.
- Trained new employees on proper food handling techniques and safety regulations.
- Maintained cleanliness standards in the deli area following company policies.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Resolved customer complaints in a professional manner.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Developed promotional displays to enhance product visibility and sales.
- Created promotional displays to attract customers to the deli section.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Monitored daily sales reports to maximize profitability.
- Enforced company policies and procedures while maintaining a positive work environment.
- Managed multiple stores threw the district with different volume and clintel.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
Education
Chesapeake High School
BALTIMORE, MDSkills
- Food safety management
- Inventory management
- Staff scheduling
- Visual merchandising
- Customer service
- Involved in 2 store remodels as an exempt manager, and 4 as a Deli manager
- Composed bake off schedule for district 91 since 2025
Certification
- Food Safety Certifies
- EMAT Certified
Accomplishments
- Multiple Staffer of the month awards
References
References available upon request.
Timeline
Assistant Store Manager (perishable Manager)
Giant Food
09.2023 - Current
Deli Manager
Giant Food Stores
04.1999 - 09.2023
Chesapeake High School