Summary
Work History
Education
Skills
Timeline
Generic

DARLENE M LITTLEJOHN

Lawrenceville,GA

Summary

Management professional with extensive experience within retail, food service, call center and customer service operations. Expertise in leading diverse teams, optimizing daily operations, and enhancing client satisfaction. Recognized for exceptional leadership, effective communication, and problem-solving skills, with a commitment to cultivating positive team cultures and delivering outstanding client experiences.

Work History

Provider Services Professional

Wipro Ltd – United Healthcare
Atlanta, GA
  • Medicare provider support and issue resolution
  • Managed provider inquiries and resolved issues efficiently, enhancing overall service satisfaction.
  • Implemented quality assurance measures to enhance accuracy of data entry and documentation activities.

Technical Sales Specialist

Carling Technologies
Plainville, CT
  • Resolved technical inquiries and supported inbound sales efforts to enhance overall customer satisfaction.
  • Collaborated with engineering teams to communicate client feedback, enhancing product features and usability.

Network Services Representative

AT&T/SBC/SNET
Meriden, CT
  • Facilitated calls for networking system test with external technicians
  • Resolved technical issues by troubleshooting devices and guiding users through solutions.

Manager in Training / Assistant Manager

Transworld Entertainment
North Haven, CT
  • Assisted in developing and training retail operations teams. Supported team members in achieving operational goals. Contributed to team performance improvement initiatives.

General Manager / Assistant Manager / Shift Supervisor

KFC
Bridgeport, CT
  • Assisted teams in enhancing restaurant operations for improved service delivery. Supported development of team skills to foster efficient service. Helped streamline processes to boost operational effectiveness.

Education

Associate of Science - Hospitality Management

Johnson & Wales University
Providence, RI

Computer & Network Technology - Computer Networking

Porter & Chester Institute
Bridgeport, CT

Skills

  • Team development
  • Inventory and financial reconciliation
  • Experienced in technical applications
  • Operational efficiency management
  • Client retention initiatives
  • Adept at prioritizing tasks simultaneously
  • Exhibits professionalism in stressful situations
  • Clear communication skills
  • Analytical thinking

Timeline

Provider Services Professional

Wipro Ltd – United Healthcare

Technical Sales Specialist

Carling Technologies

Network Services Representative

AT&T/SBC/SNET

Manager in Training / Assistant Manager

Transworld Entertainment

General Manager / Assistant Manager / Shift Supervisor

KFC

Associate of Science - Hospitality Management

Johnson & Wales University

Computer & Network Technology - Computer Networking

Porter & Chester Institute

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