Open To Work
Meinah Ryan
Clayton,NC
Work Preference
Summary
Motivated professional with a strong work ethic and proven adaptability. Demonstrates exceptional interpersonal skills and the ability to master new tasks quickly. Committed to contributing effectively to team objectives and supporting organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PROVIDER SERVICES PROFESSIONAL
Imagine360
Wayne, PA
09.2022 - 07.2024
- Handle phone calls from facility and professional providers regarding plan documents, benefits and claims.
- Thoroughly understand and demonstrate a command of products and services in order to be able to accurately respond to detailed questions.
- Accurately entered data into the system.
- Clearly communicate and coordinate with colleagues and other departments as necessary.
- Expertly managed provider relationships to boost service quality.
- Leveraged data analytics to optimize provider performance metrics.
- Achieved a 15% reduction in service delivery errors through quality checks.
- Utilized data analytics to improve decision-making and service quality.
- Consistently exceeded performance targets, earning recognition as top performer.
- Exceeded monthly metric goals of total amount of calls and no audits below 95%
ACCOUNTS RECEIVABLE ASSOCIATE
Aston Carter
Raleigh, NC
01.2022 - 06.2022
- Reviewed account discrepancies and resolved billing issues promptly.
- Managed customer invoicing processes using accounting software and spreadsheets.
- Collaborated with sales team to ensure accurate customer account information.
- Processed payments and applied transactions to customer accounts efficiently.
- Assisted in month-end closing procedures by reconciling accounts receivable balances.
- Provided support during audits by preparing necessary financial documentation and reports.
- Maintained accurate records of customer invoices and payments.
- Assisted in preparing financial statements and reports as needed.
- Reviewed all credit memos prior to posting them into the system ensuring accuracy of information.
- Researched and resolved discrepancies with customers' accounts.
- Verified and processed vendor invoices for payment.
- Processed incoming payments according to established procedures.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
ADMINISTRATIVE ASSISTANT
Pepsi Bottling Ventures
Garner, NC
02.2018 - 10.2021
- Responsible for route settlement, which included missing log reports and related follow-up.
- Prepares daily bank deposits, maintains FSV coin fund, and maintains and orders necessary banking supplies.
- HR Assistant: Assisted HR with recruitment, personnel policies, benefits explanations, and document processing.
- Other duties included, running the house handheld, distributing mail, accounts payable, corporate PO requests, blocked invoices, batches and invoice investigating, T&Es, vendor relations, cash calls, assists local sales management with analysis and communications and employee sales.
- Ordered and managed uniform supplies, needs and requests.
- Maintained logs of on-hand supply of uniforms and inventory for drivers, delivery personnel and special events for the entire facility.
- Locate and correct data entry errors and fix them to improve reporting.
- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
- Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
- Supported cross-departmental projects, fostering collaboration and success.
- Managed scheduling for meetings and appointments across departments.
- Maintained filing systems and organized documents for easy access.
- Processed incoming communications and routed them to appropriate staff.
- Supported office operations with supplies inventory management.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Collaborated with teams to drive project success and meet deadlines.
- Assist with event planning and coordination.
- Perform data entry and basic bookkeeping tasks.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
LEASING OFFICE MANAGER
Partners Personnel
Garner, NC
08.2016 - 02.2018
- Managed leasing operations for a 200+ unit apartment community, maintaining a 95% occupancy rate.
- Managed office supplies inventory and procurement to ensure availability.
- Implemented efficient filing systems for easy document retrieval and organization.
- Trained junior staff on office protocols and best practices for productivity.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Addressed tenant inquiries, complaints, and concerns promptly and professionally.
- Maintain positive relationships with tenants to ensure high satisfaction and retention.
- Resolve disputes and conflicts in a timely and effective manner.
- Overseeing daily operations of the leasing office.
- Conducting property tours for potential tenants.
- Ensuring compliance with Fair Housing laws.
- Coordinating move-ins and move-outs.
- Creating and maintaining lease agreements.
- Handling rent collection and delinquencies.
Education
High School Diploma -
Central City High School
Central City05.1997
Skills
- Cash handling and management
- Conflict resolution
- Patient data verification
- Active listening
- Benefits administration
- Performance metrics
- Office administration
- Product knowledge
- Professional demeanor
- Excellent communication
- Customer service excellence
- Understanding customer needs
- Call documentation
- Policies and procedures adherence
- Salesforce proficiency
- Decision making
- Data analysis and entry
- Telephone answering skills
- Multitasking abilities
- Microsoft Office expertise
- Interpersonal skills
- Team collaboration
- Attention to detail
Certification
HIPAA Compliance, 02/24, Always Family First Autism Services
Awards
Molly Pitcher Award - US Army - 2008, 2009, 2011 and 2013
Languages
English
Native language
Thai
Beginner
A1
Timeline
PROVIDER SERVICES PROFESSIONAL
Imagine360
09.2022 - 07.2024
ACCOUNTS RECEIVABLE ASSOCIATE
Aston Carter
01.2022 - 06.2022
ADMINISTRATIVE ASSISTANT
Pepsi Bottling Ventures
02.2018 - 10.2021
LEASING OFFICE MANAGER
Partners Personnel
08.2016 - 02.2018
High School Diploma -
Central City High School