Darlene Moore
St Louis,MO
Summary
To provide excellent service and support as a professional in a growing and exciting company. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Pilot Catastrophe Services
Remote, US
02.2021 - 06.2023
- Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
- Reviewed and utilized financial statements to adjust moderately-sized business interruption losses subject to claims and potential payouts.
- Cultivated an extensive professional network by attending industry events, conferences, and engaging with key stakeholders in the insurance community.
- Reduced claim costs by negotiating fair settlements with policyholders and third-party contractors.
- Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in a fast-paced industry.
- Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
- Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
Agent
Chicago Tribune
Chicago, IL
04.2003 - 02.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Boosted team productivity by implementing collaborative communication platform.
- Coordinated with cross-functional teams to ensure seamless service delivery.
CUSTOMER SERVICE REPRESENTATIVE
SKYWAY LANES
09.2005 - 12.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
BARTENDER
THE WAREHOUSE
06.1996 - 02.1998
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelors of Science in Networking - Computer Programming
Devry University
Tinley Park, ILHigh School Diploma -
Percy L. Julian
Chicago, IL01.1992
Skills
- Team Player
- Network Security
- Problem Solving
- Critical Thinking
- Java
- Web Programming
References
Available upon request
Certification
- State Farm Certified Xactimatics Training - 2022
- State Farm Certified Auto - 2021
- Licensed Adjuster (Texas - DHS) - 2020
Timeline
Independent Adjuster
Pilot Catastrophe Services
02.2021 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
SKYWAY LANES
09.2005 - 12.2008
Agent
Chicago Tribune
04.2003 - 02.2021
BARTENDER
THE WAREHOUSE
06.1996 - 02.1998
Bachelors of Science in Networking - Computer Programming
Devry University
High School Diploma -
Percy L. Julian