Summary
Overview
Work History
Education
Skills
Degree
Timeline
CustomerServiceRepresentative

Darlene Morrison Payne

Ballwin,Mo.

Summary

Experienced professional with a strong background in payroll management and a proven track record of optimizing efficiency through the implementation of the Focus payroll system. Accurate processor of payroll for large employee populations, ensuring compliance with all relevant regulations and policies. Skilled troubleshooter and resolver of payroll discrepancies, dedicated to maintaining accurate records and delivering exceptional customer service to employees for payroll inquiries. Committed to providing accurate and timely payroll services that contribute to the overall success of the organization.

Overview

13
13
years of professional experience

Work History

Office Clerk/Payroll

First Student Transportation
09.2024 - 12.2024
  • Performed Focus Software for payroll for over 300 Employees
  • Also salesforce charters, activities, assignments, MS Excel, Word, Powerpoint
  • Distribute weekly checks

Account Payable -Salesforce Specialists

Artech LLC Wheels Inc.
06.2023 - 04.2024
  • Salesforce vehicle tracking
  • MS teams meetings, Acertus & Pars portals; Dealership helpdesk issues;
  • Toll Violations EZ Pass And Fast track

Web Support/ Customer Service

Dovenmuehle Mortgage Inc.
11.2020 - 01.2023
  • -Call center representative handling web support/ troubleshooting
  • -Educated use of AWS, Azure Systems, MPS/ DIRECTOR 7; Avaya

Pharmacy Helpdesk/ Call Center

CVS HEALTH
09.2019 - 05.2020
  • -Initiate outbound/ handle calls with potential consumers, clients, etc
  • -Daily use of pharmacy insurance database; pharmacy advisor to policyholders

Debt Account Representative

TRANSWORLD SYSTEMS
08.2018 - 08.2019
  • -Negotiate & offer solutions to collect debt on tickets, educational fees, etc
  • -Structure payment arrangements & document detailed account information

Secretary/ HR Rep./ Payroll Manager

ADA S MCKINLEY COMMUNITY SERVICES
08.2011 - 10.2017
  • -Complete payroll & reports for compliance needs

Education

Comptia Network -

MedCerts
12.2022

MBA / Masters In Business Administration -

AIU Dunwoody
Dunwoody, GA
09.2006

Bachelor of Business -

Herzing University
Atlanta, GA
06.2003

Skills

  • MS Office Suite
  • Human Resources Specialist
  • Payroll Administration
  • Budget Management
  • Salesforce Specialist
  • Toll Violations Management
  • E-Z Pass
  • Fast Track

Degree

M.B.A

Timeline

Office Clerk/Payroll

First Student Transportation
09.2024 - 12.2024

Account Payable -Salesforce Specialists

Artech LLC Wheels Inc.
06.2023 - 04.2024

Web Support/ Customer Service

Dovenmuehle Mortgage Inc.
11.2020 - 01.2023

Pharmacy Helpdesk/ Call Center

CVS HEALTH
09.2019 - 05.2020

Debt Account Representative

TRANSWORLD SYSTEMS
08.2018 - 08.2019

Secretary/ HR Rep./ Payroll Manager

ADA S MCKINLEY COMMUNITY SERVICES
08.2011 - 10.2017

Comptia Network -

MedCerts

MBA / Masters In Business Administration -

AIU Dunwoody

Bachelor of Business -

Herzing University
Darlene Morrison Payne