Darlene Navarro
South Gate,CA
Summary
Detail-oriented Front Desk Coordinator with expertise in managing high-volume urgent care operations. Streamlined patient check-in and insurance verification processes while handling multiple phone lines. Supported clinic efficiency through effective use of EMR systems, ensuring organized workflows and improved patient experiences.
Overview
8
8
years of professional experience
Work History
Billing Representative
West Coast Center for Orthopedic Surgery & Sports Medicine
Manhattan Beach, CA
08.2026 - Current
- Followed up with insurance companies to ensure timely claim status updates, reimbursements, and payments.
- Screened insurance coverage to confirm eligibility, benefits, and authorization requirements.
- Reviewed Explanation of Benefits (EOBs) through insurance provider portals to verify claim payments and clarify patient responsibility.
- Contacted patients regarding insurance claims, guiding them to follow up with insurance providers for efficient claim processing and resolution.
Front Desk Receptionist
Reddy Urgent Care
Long Beach, CA
01.2022 - 05.2026
- Greeted patients upon arrival, coordinated check-in, and verified insurance for smooth patient flow.
- Managed multiple phone lines, facilitating 20+ calls daily to ensure effective communication with clients and staff.
- Maintained an organized, clean, professional workspace and waiting area.
- Delivered excellent customer service with a helpful and friendly attitude, enhancing patient experience.
- Maintained an organized, clean, professional workspace and waiting area.
- Provided administrative and clerical support via EMR systems.
- Took and recorded patient vital signs and medical history.
- Supported physicians with urgent care procedures and treatments.
- Administered basic tests (e.g. EKG, strep, COVID), and assisted with wound care.
Sales Associate
Kohls
Downey, CA
03.2021 - 12.2021
- Promoted Kohl's credit line to customers, enhancing their shopping experience
- Conducted cash, check, and credit card transactions through POS System
- Assisted customers in finding products and answering their inquiries with any questions or concerns
- Returned merchandise to designated areas within the store to designated racks and shelves in the store.
- Promoted Kohls credit line to customers during transactions.
- Processed returns at Amazon return counter, ensuring customer satisfaction and efficient service
- Assisted customers with inquiries and concerns, providing helpful solutions and maintaining store reputation
Department Manager
Walmart
Long Beach, CA
01.2019 - 10.2019
- Delivering daily operational guidance to teams; monitoring monitoring inventory flow processes and service standards.
- Lead team associates effectively by operating as manager on duty.
- Prioritized and delegated daily workloads to optimize team efficiency.
- Removed damaged or out-of-date goods while setting up, cleaning, and organizing product displays to enhance customer experience.
- Organized sales area layout to enhance customer navigation. signing and pricing merchandise appropriately.
- Sorted and organized merchandise into designated bins for efficient retrieval.
Education
Elizabeth Learning Center
Cudahy, CASkills
- Insurance verification
- EMR systems
- Multitasking
- Computer literacy
- Patient registration
- Payment processing
- Problem solving
- Effective communication
Timeline
Billing Representative
West Coast Center for Orthopedic Surgery & Sports Medicine
08.2026 - Current
Front Desk Receptionist
Reddy Urgent Care
01.2022 - 05.2026
Sales Associate
Kohls
03.2021 - 12.2021
Department Manager
Walmart
01.2019 - 10.2019
Elizabeth Learning Center