Darlene Oler
Albuquerque,NM
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon.com Services
Albuquerque, NM
11.2023 - Current
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Followed proper packaging requirements depending on order size and type.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Office Assistant
Kampgrounds of America
Billings, MT
05.2023 - 06.2024
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed customer payments quickly and returned exact change and receipts.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Fulfillment Associate
Amazon.com Services
Bondurant, IA
08.2022 - 05.2023
- Collaborated with management to address and resolve safety concerns.
- Resolved issues with singulator and conveyor belt to ensure smooth operations.
- Excelled in container building, ensuring efficient and accurate order fulfillment.
Customer Service Representative
Kampgrounds of America
Billings, MT
05.2020 - 04.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Accounting
Indiana Institute of Technology
Fort Wayne, IN01-2016
Skills
- Teamwork and collaboration
- Trailer loading
- Palletizing
- Problem-solving
- Material handling
- Punctual and reliable
- Pallet jack experience
- Flexible schedule
- Pallet building
- Product packaging
- Correct labeling
- Friendly and courteous
- Attention to detail
- Pallet stacking
- Workplace cleanliness
- Detail-oriented
Timeline
Fulfillment Associate
Amazon.com Services
11.2023 - Current
Office Assistant
Kampgrounds of America
05.2023 - 06.2024
Fulfillment Associate
Amazon.com Services
08.2022 - 05.2023
Customer Service Representative
Kampgrounds of America
05.2020 - 04.2021
Associate of Science - Accounting
Indiana Institute of Technology
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