Darlene Otis
North Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering-years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering-years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
Overview
6
6
years of professional experience
Work History
Casino Table Games Dealer
New York New York Casino
03.2023 - Current
- Enhanced customer experience by providing efficient and courteous service at the gaming tables.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Promoted a friendly atmosphere with engaging interactions, contributing to an increase in returning players.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.
VIP Cocktail Server
Allegiant Stadium
06.2020 - 11.2023
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
Cocktail Server
Blue Martini Lounge
10.2017 - 07.2019
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Education
High School Diploma -
Rancho High School
Las Vegas, NVNail Tech Certificate - Nail Technician
Milan Institute Las Vegas
Las Vegas, NV01.2024
Certificate - Dental Assisting
North West Career College
Las Vegas, NV12.2019
Skills
- Excellent Customer Service
- Table security awareness
- Positive attitude
- Multitasking capabilities
- Guest Service
- Reliability and punctuality
- Self-motivation
- Game rules knowledge
Timeline
Casino Table Games Dealer
New York New York Casino
03.2023 - Current
VIP Cocktail Server
Allegiant Stadium
06.2020 - 11.2023
Cocktail Server
Blue Martini Lounge
10.2017 - 07.2019
High School Diploma -
Rancho High School
Nail Tech Certificate - Nail Technician
Milan Institute Las Vegas
Certificate - Dental Assisting
North West Career College