Summary
Overview
Work History
Education
Skills
Timeline
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Darlene Otis

North Las Vegas,NV

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering-years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering-years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Overview

6
6
years of professional experience

Work History

Casino Table Games Dealer

New York New York Casino
03.2023 - Current
  • Enhanced customer experience by providing efficient and courteous service at the gaming tables.
  • Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
  • Promoted a friendly atmosphere with engaging interactions, contributing to an increase in returning players.
  • Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
  • Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.

VIP Cocktail Server

Allegiant Stadium
06.2020 - 11.2023
  • Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
  • Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
  • Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
  • Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
  • Established rapport with high-profile clients, leading to increased loyalty and repeat business.
  • Assisted management in training new hires, sharing best practices for excellent service delivery.

Cocktail Server

Blue Martini Lounge
10.2017 - 07.2019
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Education

High School Diploma -

Rancho High School
Las Vegas, NV

Nail Tech Certificate - Nail Technician

Milan Institute Las Vegas
Las Vegas, NV
01.2024

Certificate - Dental Assisting

North West Career College
Las Vegas, NV
12.2019

Skills

  • Excellent Customer Service
  • Table security awareness
  • Positive attitude
  • Multitasking capabilities
  • Guest Service
  • Reliability and punctuality
  • Self-motivation
  • Game rules knowledge

Timeline

Casino Table Games Dealer

New York New York Casino
03.2023 - Current

VIP Cocktail Server

Allegiant Stadium
06.2020 - 11.2023

Cocktail Server

Blue Martini Lounge
10.2017 - 07.2019

High School Diploma -

Rancho High School

Nail Tech Certificate - Nail Technician

Milan Institute Las Vegas

Certificate - Dental Assisting

North West Career College
Darlene Otis