Darlene Parks
Philadelphia
Summary
Accomplished Customer Service Representative with a robust background in logistics for the Government, ensuring timely delivery of medical supplies to navy personnel. Excelled in customer relationship management and critical thinking, achieving a 20% increase in customer satisfaction. Skilled in CRM software and active listening, adept at resolving complex customer issues, enhancing service quality and efficiency.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Government
06.1984 - 05.2023
Logistics specialist making navy Milatay receive medical supplies on west coast and overseas personnel
Education
Bachelor - Business
Cheney University
West Chester, PA05.1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Documentation
- Administrative support
- Customer relationship management (CRM)
- Dispute resolution
- Multi-line phone talent
- Order fulfillment
- Research
- Spreadsheets
- Stock management
- Shipping and logistics
- CRM software
- Delivery scheduling
- Credit adjustments
Certification
- Certified Support Manager (CSM) - HDI.
- DAU (Defense Acquisition University
Timeline
Customer Service Representative
Government
06.1984 - 05.2023
Bachelor - Business
Cheney University
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