Darlene Perez

Hilo,HI

Summary

Dedicated professional with a background in special needs care at Ida Perez and hospitality management at IHOP. Excelled in team collaboration and clear communication, enhancing customer satisfaction and providing compassionate, dignified care. Proven ability to build relationships and support clients' daily needs, demonstrating significant multitasking skills and emotional support.

Overview

years of professional experience

Work History

Caregiver, Special Needs

Ida Perez

01.2021 - Current

Prepared meals and snacks and fed clients.
Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.

Server/Cook/Assistant Manager

IHOP

10.2012 - 12.2024

Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Business Accountancy

Uh Oh Hilo, Hilo, HI

Construction Project Management

CCA, Wheelwright, KY

01-2008

High School Diploma -

Hilo High School, Hilo, HI

06-1992

Skills

Team collaboration
Medication administration
Clear communication
Feeding assistance

Social skills development
Emotional support
Relationship building
Transportation assistance

Timeline

Caregiver, Special Needs - Ida Perez

01.2021 - Current

Server/Cook/Assistant Manager - IHOP

10.2012 - 12.2024

Uh Oh Hilo - , Business Accountancy

CCA - , Construction Project Management

Hilo High School - High School Diploma,