Darlene Pinkston
Powder Springs,GA
Summary
Proven track record in enhancing office efficiency and customer satisfaction at The Home Depot, adept in office administration and problem-solving. Spearheaded cross-functional teams at Philips Consumer Electronics, significantly improving project delivery. Skilled in analytical thinking and fostering professional relationships, consistently exceeding employer expectations. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 17 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
The Home Depot
05.2007 - Current
- Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to nonprofit inquiries, addressing concerns effectively, and building strong relationships.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Support senior staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhance office efficiency by streamlining administrative processes and implementing organizational systems.
- Organizes office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Manages expense reports for senior staff members, ensuring accurate documentation of spending for budgeting purposes.
- Builds and maintains excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteers to help with special projects of varying degrees of complexity such as Team Depot Coupons, Matching Gifts, THDF Audit, and 500M Apron.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Data Analyst
Philips Consumer Electronics
02.2000 - 12.2006
- Assess basic needs of customer and recommended alternative products and/or services.
- Analyzed data trends that were inconsistent with business rules and recommended corrective action.
- Managed dealer bill back process to invoice vendors for products returned with customer abuse, missing accessories, or no fault found.
- Managed projects and tasks in support of strategic planning, business priorities, executive reports, and team management.
- Provided administrative support to Vice President and staff to include maintaining calendar, travel arrangements, scheduling meetings, and email communication.
- Led and actively participated in cross-functional teams creating integrated project plans and schedules, driving improvements in Customer Care Center performance. Key projects included Outsourcing Products, First Time Resolution, Product Introduction, and Call Center Basics.
Education
Master of Science - Business Management
Troy State University
Atlanta, GABachelor of Science - Business And Management
National Louis University
Chicago, ILSkills
- Excellent Customer Service
- Project/Time Management
- Computer Skills
- Office Administration
- Analytical and Problem Solving
- Dedicated Team Player
- Events Coordination
Timeline
Administrative Assistant
The Home Depot
05.2007 - Current
Data Analyst
Philips Consumer Electronics
02.2000 - 12.2006
Master of Science - Business Management
Troy State University
Bachelor of Science - Business And Management
National Louis University