Darlene Russell
Gary,IN
Summary
Dedicated professional specializing in donor processing and customer relations. Proven ability to manage workflows and improve donation center operations, ensuring compliance and enhancing donor satisfaction.
Overview
41
41
years of professional experience
Work History
Lead Donor Processor
Grifols
Griffith, IN
03.2019 - Current
- Process donor contributions efficiently, ensuring compliance with safety and quality standards.
- Conduct thorough screenings and evaluations of potential donors to maintain safety protocols.
- Train new staff on donor processing procedures, techniques, and regulatory requirements.
- Oversee inventory management of supplies necessary for donor processing operations.
- Lead initiatives aimed at increasing donor retention rates through enhanced engagement strategies.
- Assisted donors in person or over phone by answering questions.
- Facilitated seamless handoffs between the different stages of the donation process, improving overall workflow efficiency.
- Provided exceptional customer service, addressing any concerns or questions from donors in a professional manner.
- Determined donor suitability through screening tests, hematocrit and vital signs.
- Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
- Improved overall donation center efficiency by effectively managing donor flow and scheduling appointments.
Manager
Harold's Chicken Shack
Chicago, IL
06.1985 - 10.2018
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed staff training programs to enhance team performance and service quality.
- Implemented inventory management systems to streamline supply chain processes.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Facilitated communication between kitchen and front-of-house staff for optimal workflow.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Arts - Accounting
Kennedy King College
Chicago, IL05-1988
Skills
- Donor database management
- Organization skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Microsoft Excel
- Microsoft office
- Data entry
- Handling confidential materials
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Lead Donor Processor
Grifols
03.2019 - Current
Manager
Harold's Chicken Shack
06.1985 - 10.2018
Associate of Arts - Accounting
Kennedy King College