Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darlene Sepulveda

Laredo,TX

Summary

Customer service professional with project management experience and data-driven analysis. Strengths include conflict resolution, team collaboration, and operational improvement. Developed training for new team members and optimized procedures to enhance service outcomes and efficiency.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Sales Associate

Target
Laredo, Texas
04.2024 - Current
  • Processed customer orders accurately using fulfillment software and tools, ensuring timely delivery.
  • Resolved customer questions and concerns through responsive service.
  • Collaborated with cross-functional teams to effectively resolve order issues, improving customer satisfaction.
  • Trained new team members on best practices and procedures to enhance onboarding efficiency.
  • Coordinated support across store areas based on immediate needs.
  • Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.

Crew Team Member

Peter Piper Pizza Inc
Laredo, Texas
04.2022 - 04.2024
  • Operated cash register to process customer payments accurately and efficiently.
  • Delivered quality customer service by following company policies and procedures, ensuring customer satisfaction.
  • Prepared food items according to health and safety standards.
  • Aided colleagues in completing tasks to enhance workflow. during peak hours to ensure smooth operations and efficiency
  • Adhere to company policies regarding attendance and punctuality.

Education

Bachelor of Arts - Psychology

Texas A & M International University
Laredo, TX
05-2027

High School Diploma -

Lyndon B Johnson Highschool
Laredo, TX
05-2024

Associate of Arts - Psychology

Laredo College
Laredo, TX
05-2024

Skills

  • Customer engagement
  • Data analysis
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Dependable attendance
  • Multi-tasking strength
  • Positive and professional

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sales Associate

Target
04.2024 - Current

Crew Team Member

Peter Piper Pizza Inc
04.2022 - 04.2024

Bachelor of Arts - Psychology

Texas A & M International University

High School Diploma -

Lyndon B Johnson Highschool

Associate of Arts - Psychology

Laredo College
Darlene Sepulveda