Darlene Wiley
Columbus,OH
Summary
Driven by a proven track record of enhancing patient care at Trinity Health, I excel in vital signs monitoring and delivering compassionate support. Skilled in phlebotomy techniques and emergency response, my expertise and dedication have consistently improved patient satisfaction and safety, showcasing my ability to meet and exceed employer expectations in high-stakes environments.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Trinity Health
02.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
Consumer Banker
JP Morgan Chase
01.2015 - 10.2021
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with cross-functional teams to implement new security measures, minimizing instances of fraud.
- Managed high-profile cases effectively, resulting in successful recovery efforts and satisfied clients.
Office Clerk
Ohio Wholesale Auto Sale
04.2009 - 08.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
The Academy For Urban Scholars
Columbus, OH05.2014
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Catheter Care
- Blood Glucose Monitoring
- Specimen Collection
- Phlebotomy Techniques
- Feeding Assistance
- Emergency Response
- CPR Certification
- Direct Patient Care
Timeline
Patient Care Technician
Trinity Health
02.2023 - Current
Consumer Banker
JP Morgan Chase
01.2015 - 10.2021
Office Clerk
Ohio Wholesale Auto Sale
04.2009 - 08.2014
High School Diploma -
The Academy For Urban Scholars