DARLENE WILLIAMS
Merrillville,IN
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. With my can do attitude, and experience, I will continue to practice and adhere to the Department of Veterans Affairs guidelines for Proper Patient Care and Safety.
Overview
35
35
years of professional experience
1
1
Certification
Work History
MEDICAL TECHNICIAN (PHLEBOTOMIST)
Department Of Veterans Affairs
Chicago, IL (CROWN POINT, IN - CBOC)
02.2014 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Upheld compliance with regulatory standards through meticulous record-keeping and documentation of collected specimens.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Exhibited resourcefulness when faced with challenging situations, utilizing problem-solving skills as needed to maintain a high standard of care.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Medical Technician (PHLEBOTOMIST)
Department Of Veterans Affairs
Battle Creek, MI
02.2012 - 02.2014
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Enhanced patient care by conducting thorough diagnostic tests and providing accurate results.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
MEDICAL TECHNICIAN (PHLEBOTOMY)
Department Of Veterans Affairs
Minneapolis, MN
07.2008 - 02.2012
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques
Phlebotomy TECHNICIAN
South Shore Regional Hospital
Chicago, IL
03.2004 - 06.2007
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
Phlebotomist
Michael Reese Hospital & Medical Center
Chicago, IL
03.1990 - 11.1992
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Phlebotomy TECHNICIAN
THE METHODIST HOSPITALS
Gary, IN
08.1989 - 11.1991
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
Education
ALLIED MEDICINE/LAB SCIENCE
Indiana University Northwest
Gary, INNURSING
NAVAL SCHOOL OF HEALTH SCIENCE
Great Lakes, IL12.1986
High School Diploma -
HORACE MANN
Gary, IN1982
Skills
- Lab Equipment Calibration
- Specimen Processing
- Anatomic Specimen Conduction
- Lab Testing and Reporting
- Emergency Medical Technician
- Specimen Preparation
- Sanitation Procedures
- Suture Removal
- Sterilization Techniques
- Specimen Handling
- Specimen Collection
- Urine Drug Screening
Accomplishments
GOOD CONDUCT MEDAL WHILE SERVING IN THE UNITED STATES NAVY
Certification
Combat Life Saver Certified
CPR CERTIFIED
Timeline
MEDICAL TECHNICIAN (PHLEBOTOMIST)
Department Of Veterans Affairs
02.2014 - Current
Medical Technician (PHLEBOTOMIST)
Department Of Veterans Affairs
02.2012 - 02.2014
MEDICAL TECHNICIAN (PHLEBOTOMY)
Department Of Veterans Affairs
07.2008 - 02.2012
Phlebotomy TECHNICIAN
South Shore Regional Hospital
03.2004 - 06.2007
Phlebotomist
Michael Reese Hospital & Medical Center
03.1990 - 11.1992
Phlebotomy TECHNICIAN
THE METHODIST HOSPITALS
08.1989 - 11.1991
ALLIED MEDICINE/LAB SCIENCE
Indiana University Northwest
NURSING
NAVAL SCHOOL OF HEALTH SCIENCE
High School Diploma -
HORACE MANN