Darlene Wimberly
Newark,Delaware
Summary
Dedicated Customer Relations Specialist recognized for fostering strong relationships and enhancing customer experiences. Expertise in CRM software and process improvement, ready to support organizational goals through effective service delivery and team collaboration.
Overview
11
11
years of professional experience
Work History
Customer Relations Specialist
DART First State
Wilmington, DE
05.2024 - Current
- Managed daily customer interactions through phone and email, fostering strong relationships.
- Addressed complaints promptly, contributing to improved customer retention.
- Assisted customers with inquiries and resolved service-related issues, enhancing overall satisfaction.
- Collaborated with team members to improve customer service processes.
- Provided information on transportation services and schedules to customers.
Patient Service Representative
Nemours Children's Hospital
Wilmington, DE
07.2015 - Current
- Verified insurance information, collected payments, and scheduled appointments to streamline patient intake.
- Welcomed patients and families, ensuring a compassionate and professional experience.
- Coordinated patient flow, improving clinic efficiency and reducing wait times.
- Answered inquiries regarding services and insurance coverage.
- Managed phone communications and directed calls appropriately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured all necessary paperwork was completed prior to patient visits.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE05-1996
Skills
- CRM software
- Product knowledge
- Customer retention
- Service excellence
- Process improvement
- Conflict resolution
- Team collaboration
- Communication strategies
- Relationship building
Timeline
Customer Relations Specialist
DART First State
05.2024 - Current
Patient Service Representative
Nemours Children's Hospital
07.2015 - Current
High School Diploma -
Howard High School of Technology