Darlenis Soto
Salem,MA
Summary
Friendly and detail-oriented professional with experience in cosmetology and customer service. Skilled in conflict management, time management & Leading a team to reach the same goal.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cosmetologist
Dry Bar Salon
Beverly, MA
08.2024 - Current
- Delivered exceptional blowout services, ensuring client satisfaction and repeat business.
- Maintained high standards of cleanliness and organization in workstations and salon environment.
- Educated clients on hair care products and maintenance techniques to enhance service longevity.
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Collaborated with team members to create a positive and efficient work atmosphere.
Customer Service Representative
Jet Blue
Boston, MA
11.2021 - 06.2023
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted customers with travel arrangements, including booking changes and cancellations.
- Maintained up-to-date knowledge of airline policies and procedures to inform customers effectively.
- Collaborated with team members to enhance customer service processes and improve satisfaction rates.
Store Manager
Dunkin' Donuts
Salem, MA
09.2009 - 03.2020
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff to improve customer service skills and operational efficiency.
- Analyzed sales data to identify trends, informing strategic merchandise placement decisions.
- Developed staff schedules to align with peak customer traffic and operational needs.
Education
No Degree - Cosmetology
New England Hair Academy
Malden, MA08-2024
GED -
YouthBuild North Shore
Salem06-2012
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Customer service
- Data entry
- Problem resolution
Certification
- Licensed Cosmetologist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cosmetologist
Dry Bar Salon
08.2024 - Current
Customer Service Representative
Jet Blue
11.2021 - 06.2023
Store Manager
Dunkin' Donuts
09.2009 - 03.2020
No Degree - Cosmetology
New England Hair Academy
GED -
YouthBuild North Shore