Darleny Gomez

• Coordinate communication between customers and internal departments to support timely follow-up and a smooth service experience.
• Process and verify vehicle titles, plates, and related documentation with close attention to accuracy and completeness.
• Manage high-volume incoming calls, identify customer needs, and connect inquiries with the appropriate sales or service representative.
• Maintain organized records while balancing customer requests and administrative priorities in a busy front desk environment.

• Coordinated administrative and front-desk support across accounting, sales, parts, and service departments to enhance operational efficiency.
• Maintained accurate documentation, processed transactions, and supported organized recordkeeping.
• Ensured accurate documentation and transaction processing, contributing to organized recordkeeping and accountability.
• Communicated with multiple departments to help ensure efficient daily operations and follow-up.
• Operated effectively in high-volume environment, consistently upholding professionalism and accuracy in customer interactions.

• Assisted high volume of customers daily, effectively addressing inquiries and resolving concerns to enhance customer satisfaction
• Processed transactions accurately and maintained organized records.
• Trained new staff on register procedures and customer service expectations, contributing to consistent service quality.
• Supported inventory stocking and daily store operations, ensuring efficient service in fast-paced environment

• Prepared and submitted construction permit applications and supporting documentation to municipal and city offices.
• Scheduled building, plumbing, electrical, and other inspections; coordinated requirements and followed up on pending permits and inspections.
• Prepared contracts, estimates, quotes, receipts, and project documents; maintained organized permit, inspection, and client records.
• Coordinated communication among clients, contractors, inspectors, and municipal departments regarding schedules, documentation, and project updates.
• Communicated with clients in English and Spanish regarding appointments and payments; supported phone calls, emails, scheduling, and office administration.

Concentration