DarLesha Brown
Greenville,NC
Summary
I am very hardworking and reliable, also very welcoming and intelligent with proven accuracy, efficiency, and punctuality. Skilled with great attention to detail and organization skills. I have years of experience with customer service and team leadership. I am very courteous when helping customers with special requests. I am also very friendly and engaging, with great customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Sales
US Cellular Wireless
Snow Hill, NC
10.2020 - Current
- Developed and maintained new client networks.
- Submitted client orders and provided installation service assistance as needed.
- Conducted demonstrations of telecommunications services and products.
- Opened and maintained new business accounts.
- Developed customer and colleague networks.
- Researched and recommended new potential sales opportunities to management.
- Excellent IT skills and thorough working knowledge.
- Taking care of customers issues/ answering their questions.
- Interpersonal skills.
- Adaptability.
- Managed daily operations, ensuring adherence to company policies and procedures.
DOLLAR GENERAL
11.2018 - 10.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Operated cash register, collected payments and provided accurate change.
- Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
WENDYS
07.2017 - 10.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Received payments for customer and issued receipts.
- Processed transactions per day with exceptional accuracy.
- Resolved issues regarding customer complaints and escalated worsening concerns to for remediation.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
Education
Some college - Dentistry (Pre-Dentistry), Accounting
Pitt Community College
Winterville, NCHigh School Diploma - undefined
Gates County Senior High School
Gatesville, NC06-2017
Skills
- Strong Teamwork ability and Leadership
- Time Management and task prioritization
- Adept written and oral communication skills, including via phone and email
- Cash Drawer Balancing
- Payment processing
- Issue resolution
- Cash counting machine operations
- Merchandise Restocking
- Cash register operation
- ID Verification
- Customer assistance
- Staff mentoring
- Credit and cash transactions
- Cash management
Accomplishments
"Since starting as a Sales Representative on November 9th, 2020, I have demonstrated consistent dedication and achievement in driving sales and building strong client relationships. My efforts and commitment were recognized with a promotion to Assistant Manager on June 12th, 2025, reflecting my leadership capabilities, strategic thinking, and contributions to the team's success."
Timeline
Assistant Manager of Sales
US Cellular Wireless
10.2020 - Current
DOLLAR GENERAL
11.2018 - 10.2020
WENDYS
07.2017 - 10.2018
High School Diploma - undefined
Gates County Senior High School
Some college - Dentistry (Pre-Dentistry), Accounting
Pitt Community College