Darletta Rettino
Orlando
Summary
Bartender and server with extensive hospitality experience committed to creating memorable guest experiences. Strong focus on cleanliness and sanitation, while demonstrating exceptional customer service in fast-paced environments. Trains new team members and crafts innovative cocktails that elevate guest satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Disney Yacht & Beach Club Resort
Kissimmee
08.2025 - Current
- Engaged guests to foster a welcoming atmosphere, enhancing their overall experience.
- Prepared and served diverse beverages to enhance guest enjoyment.
- Maintained cleanliness and organization of bar area, ensuring efficient service and guest satisfaction.
- Processed cash transactions efficiently to ensure smooth bar operations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored inventory levels and restocked supplies to ensure uninterrupted service and product availability.
- Performed opening and closing duties, including restocking supplies.
Bartender
The Pub
Orlando
09.2024 - 04.2026
- Created welcoming atmosphere by engaging with guests and fostering positive interactions.
- Guided patrons in drink selections with tailored recommendations based on individual preferences.
- Crafted innovative cocktails using fresh ingredients and unique flavor combinations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new bartenders on techniques and service standards, enhancing team skills and consistency.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixologist
South House
Jersey City
09.2019 - 02.2024
- Demonstrated ability to mix and serve alcoholic beverages according to established recipes, using knowledge of ingredients and mixing techniques
- Developed extensive knowledge of spirits, wines, beers, cocktails, and mixed drinks to enhance customer experience
- Delivered exceptional customer satisfaction through friendly interactions with patrons, fostering repeat business
- Exhibited excellent customer service skills while handling orders in a fast-paced environment
- Practiced responsible alcohol service by verifying age identification cards for customers
- Trained new bartenders on standard operating procedures and safety protocols to ensure smooth operations
- Ensured compliance with local health department regulations related to food safety standards
- Performed daily restocking of bar supplies, including liquor, beer, wine, and garnishes
- Efficiently operated POS system to enter customer orders into the computer database accurately
- Processed payments from customers quickly and accurately while maintaining security measures
- Prepared detailed reports regarding sales volumes, product ordering needs, employee performance evaluations
SERVER
South House
Jersey City
09.2019 - 02.2024
- Delivered exceptional customer service during busy hours, ensuring guest satisfaction.
- Checked in with guests during meal service, replenishing drinks and addressing additional requests to enhance guest satisfaction.
- Greet and accommodated guests, building a positive experience from first interaction.
- Efficiently handle high-volume periods, reducing wait times and increasing turnover.
- Collaborated with staff to ensure a clean and organized bar environment, supporting efficient service.
- Streamline bar operations, reducing wait times and improving efficiency.
- Prepared and served cocktails at bar, focusing on customer safety and enjoyment.
- Utilize knowledge of mixology to enhance drink menu and boost sales.
- Boost sales through upselling techniques and drink recommendations.
- Improved customer retention through personalized service and drink recommendations.
- Prioritized multiple tasks in a dynamic and fast paced environment while staying calm and composed.
- Worked seamlessly with kitchen and wait staff to deliver exceptional service.
- Cleaned and sanitized hands and surfaces for food safety and complying with health department regulations.
- Processed payments and completed register transactions accurately.
- Completed accurate close outs at the end of shift.
- Assisted the training of new staff members.
- Participated in team meetings to share insights and contribute to an improved pub experience.
- Maintain precise cash handling and credit card transactions.
- Ensure compliance with alcohol service regulations and age verification procedures.
LEAD BARTENDER
City Diner
Jersey City
03.2019 - 09.2019
- Delivered exceptional customer service by anticipating needs and responding promptly to requests, enhancing guest satisfaction
- Greeted and accommodated guests, building positive experience from first interaction
- Monitored guest experience throughout meal service, replenishing drinks and addressing additional requests to ensure comfort
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Trained new staff members on service protocols, fostering a knowledgeable and efficient team
- Processed payments and completed register transactions accurately.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
SUPERVISOR
Applebees
Hackensack
02.2012 - 03.2019
- Cultivated strong relationships with customers and staff to enhance service experience
- Managed multiple tasks simultaneously while ensuring professionalism and service quality
- Provided timely responses to customer requests, enhancing overall satisfaction
- Maintained organization and cleanliness of bar area during peak hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Verified customer age by checking identification before alcohol sales
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
SERVER
Applebees
Newton
02.2012 - 03.2019
- Delivered exceptional customer service, resolving difficult situations diplomatically to enhance guest satisfaction
- Communicated effectively with guests, colleagues, and vendors to foster positive relationships and streamline service
- Applied expert knowledge of alcoholic beverages and mixology techniques to create memorable guest experiences
- Successfully trained new staff members on proper procedures for making drinks and serving customers
- Proficient in POS systems, cash handling, and inventory management
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Ability to multi-task while maintaining accuracy and attention to detail
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Education
BACHELOR OF ARTS (B.A.) - ART HISTORY
Arizona State University Online
Tempe, AZ, US05-2026
ASSOCIATE IN FINE ARTS (A.F.A.) - STUDIO ARTS
Hudson County Community College
Jersey City, NJCULINARY ARTS -
Sussex County Vo Tech
Sparta, NJSkills
- Classic cocktail knowledge
- Wine knowledge
- Beer knowledge
- Cleanliness
- Sanitation
- Communication
- Customer service
- Multitasking
- Reliability
- Cash handling
- POS systems
- Inventory management
- Mixology innovation
- Team leadership
- Conflict resolution
- Time management
Certification
- ServSafe Certification
- Bar Starts Bartending License
References
- Taylor Kosbab, South House, (732) 947-7885
- Jonathon Johnson, Great Performances, (615) 962-0179
- John Hurley, Margaritaville, (603) 770-1462
Timeline
Bartender
Disney Yacht & Beach Club Resort
08.2025 - Current
Bartender
The Pub
09.2024 - 04.2026
Mixologist
South House
09.2019 - 02.2024
SERVER
South House
09.2019 - 02.2024
LEAD BARTENDER
City Diner
03.2019 - 09.2019
SUPERVISOR
Applebees
02.2012 - 03.2019
SERVER
Applebees
02.2012 - 03.2019
BACHELOR OF ARTS (B.A.) - ART HISTORY
Arizona State University Online
ASSOCIATE IN FINE ARTS (A.F.A.) - STUDIO ARTS
Hudson County Community College
CULINARY ARTS -
Sussex County Vo Tech