Scott Botelho
Deck Waikīkī
Norwood ,Ohio
13
years of professional experience
Reliable and hard working bartender with 15 years of service industry experience. I am constantly evolving to create a tailored guest experience for every person I interact with. Known for strong multitasking and responsible alcohol service, I promote effective team collaboration while showcasing and sharing my expertise in cocktail creation and classic cocktail knowledge. Committed to maintaining high standards and enhancing customer satisfaction to make sure that all guests want to return.
Work History
Bartender
5 Years 6 Months- Executed tasks efficiently in constant changing environments, contributing to overall success for everyone.
- Demonstrated kindness, reliability, and willingness to help wherever needed.
- Created courteous and effective working relationships to make a team work environment.
- Constantly learned new and evolving recipes to keep a fresh concept.
- Studied diligently to learn all classic cocktails and train others on them.
- Custom tailored every individual guest experience to create return guests.
- Handled cash and card transactions to assure proper management daily.
- Worked in a fast paced environment while keeping a calm demeanor and quality of work.
- Took every day as a chance to learn more and expand knowledge of my craft.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
6 Years 1 Month- Developed and maintained courteous and effective working relationships.
- Provided exceptional customer service in any pace of the dining environment.
- Assisted with menu item selections and offered pairing recommendations for high tea service to enhance every guests experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold high standards.
- Trained new servers on restaurant protocols and customer service practices.
- Resolved guest complaints professionally, enhancing overall satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
Associate of Applied Science - Computer And Information Sciences
Skills
Strong multitasking
Creating an experience tailored to each guest
Highly reliable as a member of a team
Patient and tolerant for all possible situations
Responsible alcohol service
Cash handling and register operation
Menu memorization and training
Service-oriented mindset
Suggestive selling
Classic cocktail knowledge
Cocktail creation and mixology
Garnishing procedures
Maintaining a clean bar beyond standard
Wine
liquor
and beer expertise
Timeline
Bartender
Deck Waikīkī
01.2021 - 07.2026Read More
Server
Kahala Hotel & Resort
10.2013 - 11.2019Read More
Damien Memorial High School
High School Diploma
Read More
Heald College
Associate of Applied Science from Computer And Information Sciences
Read More