Darline Lundi
Miami,FL
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments.
Positive, enthusiastic and energetic.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Envy East Kendall
Miami
05.2023 - Current
- Provided safe, effective, and appropriate massage.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Front Desk Manager
Aloft Hotel
Miami, FL
11.2022 - 05.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
Massage Therapist
Biltmorehotel
Miami, FL
12.2022 - 04.2023
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Assisted patients with injury recovery as part of comprehensive physical therapy
- Apply new sheet, cleaned table and space between appointments to protect client health.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Utilized membership model to build recurring client relationships and improve wellness.
Sales Associate
Bloomingdale's
Miami, FL
05.2022 - 11.2022
- Welcoming customers to the store and answer their queries.
- Works closely with customers in order to determine their needs
- Answers their questions about products and recommends the right solutions
- Excellent sales service to ensure high levels of customer's satisfaction through
- Actively seek out customers in store
- Maintain in-stock and presentable condition assigned areas
- Handle returns of merchandise
- Build productive trust relationship with customer
Hostess
Sugar Miami East Hotel
Miami, FL
09.2021 - 03.2022
- Welcome guests.
- Seats guests and manage the sitting chart.
- Monitors restaurant's activity to determine seating and dining flow.
- Responds to guests inquiries and requests in a timely, friendly and efficient manner.
- Performs opening and closing duties, as needed.
Style Advisor
Topshop Topman
Orlando, FL
06.2019 - 08.2021
- Pulled, prepared, and organized merchandise.
- Anticipated and determined client needs, delivered tasteful and helpful advice.
- Flexed into different positions such as cashier and fitting room seller.
- High expectations placed on teamwork and the ability to work professionally with fellows sales associates.
- Built lasting relationship with clients.
Education
Associate of Applied Science - Massage Therapy/skin Care
Florida Professional Institute
7951 SW 40th St Suite 217 Miami FL 3315510.2022
Skills
Strong Manual Dexterity
Administrative Procedures
Body Mechanics
Understanding of Body Signals
Range of Motion Assessment
Relaxation Techniques
Deep Tissue Massage
Muscle and Body Assessment
Effective Communications
Muscle and Soft Tissue Massage
Stretching Exercises
Pressure Points
Swedish Massage
Stress Relief Massage
Hot Stone Massage
Sports Massage
Reflexology Techniques
Prenatal Massage
Customer Consultation
Lymphatic Drainage
Certification
- Massage & Bodywork Licensing Exam (MBLEx)
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Massage Therapist
Massage Envy East Kendall
05.2023 - Current
Massage Therapist
Biltmorehotel
12.2022 - 04.2023
Front Desk Manager
Aloft Hotel
11.2022 - 05.2023
Sales Associate
Bloomingdale's
05.2022 - 11.2022
Hostess
Sugar Miami East Hotel
09.2021 - 03.2022
Style Advisor
Topshop Topman
06.2019 - 08.2021
Associate of Applied Science - Massage Therapy/skin Care
Florida Professional Institute