Darline Zenteno
Apopka
Summary
Goal-oriented legal assistant experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
13
13
years of professional experience
Work History
Legal Assistant
McCalla Raymer Leibert Pierce, LLC
03.2022 - Current
- Process foreclosure referrals for multiple states and clients via their respective system
- Initiate title orders based on client/loan type requirements
- Handle requests for collateral documents that pertain to case
- Conduct intake review of new and transfer referrals in order to update internal case management system
- Relay time sensitive and case specific information from client to appropriate team
- Draft file opening documents as per client requirements
- Utilize external sites, such as LocatePlus and Accurint, in order to validate social security numbers for defendants
- Run bankruptcy and military searches to ensure compliance with foreclosure procedures
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Post sale duties such as preparation of Sheriff's Deeds, Recording of Sheriff's Deeds, and Assignment of Bids
- Expertly prepare and amend Writ packages for Sheriff's Sale
- Prepare notice of sales
- Prepare adjournments for Sheriff office and clients
- Advise the clients of liens and dues before Sheriff's sale
- Draft and E-file alias writ
- Document Verification
Engineer 3
Four Seasons Resort
10.2015 - 03.2022
- Implement and handle preventative maintenance of all equipment and update appropriate logs
- Diagnose and/or assist with repairs of equipment including motors, starters, breakers, chillers and associated equipment throughout the entire building
- Respond to service requests regarding maintenance of rooms and equipment in guest rooms or public areas in a timely manner
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards
- Operating daily as part of a Special Project Team that handles difficult engineering cases which have been unresolved, time sensitive or have difficult circumstances that require special training
- Build customer trust by empathetic handling of sensitive issues
- Experienced in handling difficult guest calls and successfully applying de-escalation techniques
- Took ownership of absent employee's duty ensuring that the project is accepted and resolved with a high degree of customer focus
- Handled guest requests from start to finish and contacted guests to inform them of resolution, as it was appropriate
- Prepared action plans for problematic processes and assets
- Trained and mentored junior engineers, providing guidance and direction
Greeter
Bags Inc
09.2014 - 09.2015
- Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Greeted customers with smile and provided friendly, knowledgeable service.
Avid Tutor
Wekiva High School
09.2011 - 09.2014
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence
- Created special handouts, study guides and assessments to evaluate and boost student knowledge
- Educated students on strategies for effective studying, note taking and test taking
- Assisted students in developing study skills and strategies.
Education
Bachelor of Science in Criminal Justice -
University of Central Florida
Orlando, FL07.2020
Associates of Science in Criminal Justice -
Valencia College
Orlando, FL07.2013
Skills
- Proficient in Microsoft Office (Excel, PowerPoint, Outlook, and Kofax Power PDF) Loansphere, Tempo, CaseAware, Clairfire, LexisNexis, Freedie Mac ADR, NPL, Equator, Elaw, E-courts, Vendorscape
- Excellent communication and interpersonal skills
- Able to multitask, learn quickly and work well under pressure
- Excellent team player
- High level of customer service skill
- Highly motivated, independent and goal oriented
Coursework
- Prosecution and Adjudication
- Research Methods in Criminal Justice
- Data Analysis for Criminal Justice
- Interviews & Interrogations in Criminal Justice
- Cultural Diversity in Criminal Justice
- Criminal Justice Ethics
Timeline
Legal Assistant
McCalla Raymer Leibert Pierce, LLC
03.2022 - Current
Engineer 3
Four Seasons Resort
10.2015 - 03.2022
Greeter
Bags Inc
09.2014 - 09.2015
Avid Tutor
Wekiva High School
09.2011 - 09.2014
Bachelor of Science in Criminal Justice -
University of Central Florida
Associates of Science in Criminal Justice -
Valencia College
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