Darline Dugue
Byron Center,MI
Summary
Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager – Digital Services
Corewell Health
01.2023 - Current
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Removes obstacles that are impeding the team’s progress and mitigates outside distractions.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Stay’s up to date on current agile practices and ensures team members are trained and processes are implemented appropriately
- Advised other departments on best practices related to managing large-scale projects.
Lead Major Incident Management Analyst
Corewell Health
01.2019 - 01.2023
- Monitor the overall health and security of all Corewell Health’s critical environments
- Coordinated cross-functional teams in developing solutions for complex problems.
- Created action plans to improve efficiency and reduce costs.
- Experience with searching and reporting within Splunk and ServiceNow
- Performing audits of Corewell Health’s data centers
- Work closely with the major incident management team to resolve issues
- Experience with contacting and working with vendors and internal support
- Review change control documentation
- Review, update and create knowledge articles within ServiceNow
- Familiar with the following applications: ServiceNow, Splunk, Orion, Zabbix, Dynatrace ect
Recruiter | Project Manager - Talent Acquisition
SPECTRUM HEALTH
11.2012 - 01.2019
- Collaborated with hiring managers to understand position requirements.
- Oversaw projects; worked as an assistant project manager for IDM
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Scheduled or conducted new employee orientations.
- Organized recruitment activities such as career fairs, campus visits.
- Pull reports and create excel pivot tables to present to leaders
- Collaborated with hiring managers to understand position requirements.
- Deliver strong, qualified, and diverse candidates to hiring managers
- Ensures exceptional experiences for all Spectrum Health applicants
- Pull data from several applications such as Lawson/tableau
Education
BUSINESS MANAGEMENT -
BAKER COLLEGE
04.2019
BUSINESS ADMINISTRATION -
GRAND RAPIDS COMMUNITY COLLEGE
12.2012
Skills
- Microsoft Office
- AWS Cloud Practitioner
- ServiceNow
- Workday
- Jira
- Confluence
- Miro Board
- Tableau
- API Editor
- Planview
- Splunk ITSI
- Strong Communication Skills
- Self-starter
- Team Collaboration
Activities
- During my free time I am a 3D animator. I make fun educational children’s cartoons using an application called Blender.
- Website: http://dugueproductions.com/
Certification
- Certified Associate in Project Management (CAPM)
Affiliations
- 3D Animator
- Video Editor
Timeline
Project Manager – Digital Services
Corewell Health
01.2023 - Current
Lead Major Incident Management Analyst
Corewell Health
01.2019 - 01.2023
Recruiter | Project Manager - Talent Acquisition
SPECTRUM HEALTH
11.2012 - 01.2019
BUSINESS MANAGEMENT -
BAKER COLLEGE
BUSINESS ADMINISTRATION -
GRAND RAPIDS COMMUNITY COLLEGE
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