Darling Fredrick
Bowling Green,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Swiss port
Phoenix, Arizona
07.2023 - 02.2024
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Ensured all safety protocols were followed during the check-in process.
- Performed pre-flight inspections on aircrafts prior to departure.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Greeted passengers and provided boarding instructions.
Vendor Representative
Anderson Merchandisers, LLC
Reno, NV
01.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Finance Assistant
GSR Hotel & Casino
Reno, NV
06.2019 - 12.2022
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
Sales Associate
Sam's Club
Reno, NV
08.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Sale of Point
Walmart Supermarket
Fayetteville Arkansas
04.2016 - 07.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Generated reports for customer service issues and repair records.
- Installed and maintained automated teller machines in retail stores.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Pohnpei Island Central School
Pohnpei Micronesia06.2000
Skills
- Store Merchandising
- Consultative Sales Approach
- Industrial Production
- Store Layouts
- Planogram Execution
- Special Assignments
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Timeline
Passenger Service Agent
Swiss port
07.2023 - 02.2024
Vendor Representative
Anderson Merchandisers, LLC
01.2023 - 06.2023
Finance Assistant
GSR Hotel & Casino
06.2019 - 12.2022
Sales Associate
Sam's Club
08.2017 - 04.2019
Sale of Point
Walmart Supermarket
04.2016 - 07.2017
High School Diploma -
Pohnpei Island Central School