Amia Gaddy
Rock Hill,SC
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Bojangles' Famous Chicken 'n Biscuits. Adept in cash handling and issue resolution, I bring a blend of strong work ethic and empathy to all customer interactions. Successfully trained staff, improving team efficiency by 25%. Skilled in retail merchandising and customer service, I excel in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Prospect Airport Services
07.2023 - 10.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
General Merchandise Associate
Target
03.2023 - 06.2023
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.
- Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
- Facilitated special order placements when necessary, ensuring prompt delivery of requested items not readily available on sales floor shelves.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Maintained knowledge of current products, trends, and store offerings, enabling better assistance to customers seeking guidance on purchases.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Assisted in training new team members on store policies and procedures, fostering a supportive and inclusive work environment.
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Bojangles' Famous Chicken 'n Biscuits
11.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Front End Cashier
Dunkin' Donuts-Baskin Robins
01.2022 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Organized items on shelves to help customers locate products easily and quickly.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Cashier / Sandwich Artist
SUBWAY®Restaurants
05.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Myers Park High School
Charlotte, NC02.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Product restocking
- Issue Resolution
- Merchandise Restocking
- Staff Training
- Retail Merchandising
Languages
English
Native or Bilingual
Timeline
Cashier
Bojangles' Famous Chicken 'n Biscuits
11.2023 - 05.2024
Passenger Service Agent
Prospect Airport Services
07.2023 - 10.2023
General Merchandise Associate
Target
03.2023 - 06.2023
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2022 - 09.2022
Front End Cashier
Dunkin' Donuts-Baskin Robins
01.2022 - 03.2022
Cashier / Sandwich Artist
SUBWAY®Restaurants
05.2021 - 10.2021
Myers Park High School