Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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NICOLE PALACIO MORALES

Davie,FL

Summary

A proven leader and efficient problem-solver, adept in aircraft marshaling and customer service, with significant contributions at Triangle Services. Enhanced operational efficiency and customer satisfaction through innovative process improvements and effective team management. Skilled in staff training and airport security regulations, ensuring compliance and safety. Demonstrated adaptability and attention to detail in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Passenger Service Agent

Triangle Services
07.2021 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Educated passengers on safety procedures and assisted disabled passengers
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate, and ramp services.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.

Lead Ramp Service Agent

Triangle Services
08.2022 - Current
  • Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
  • Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
  • Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Moved furniture and boxes using a utility dolly and truck ramp.
  • Coordinated with airline representatives to ensure timely flight departures and arrivals.
  • Guided aircraft into and out of parking positions using hand signals.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

After-School Program Leader

Segadores De Vida
06.2022 - 08.2022
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of students.
  • Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
  • Selected nutritious snacks and educational toys for students.
  • Coordinated with volunteers who provided additional support during various activities.
  • Developed and coordinated after-school programs and activities.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.

Clerk

Dorot & Bensimon
06.2018 - 11.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Monitored office supplies and made arrangements for restocking low-stock items.
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of the company.
  • Input data into spreadsheets and databases.
  • Reviewed files, records, and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Monitored and tracked budgets and expenses.
  • Coordinated and scheduled meetings and appointments.

Skills

  • Aircraft Marshalling
  • Airport Security Regulations
  • Load Planning
  • Flight scheduling coordination
  • Customer Service
  • Ramp service
  • Dependable and Responsible
  • Customer Satisfaction
  • Administrative Support
  • Record preparation
  • Customer Communication
  • Problem-Solving
  • Data Recording
  • File Management
  • Independent worker
  • Professional and mature
  • Work Prioritization
  • Information Security

Accomplishments

  • Willingly took on new duties and responsibilities when asked by a supervisor and finished tasks on time, resulting in a pay increase.
  • Resolved product issues through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Scheduling - Organized technician schedule for customer jobs.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Spanish

Timeline

Lead Ramp Service Agent

Triangle Services
08.2022 - Current

After-School Program Leader

Segadores De Vida
06.2022 - 08.2022

Passenger Service Agent

Triangle Services
07.2021 - Current

Clerk

Dorot & Bensimon
06.2018 - 11.2018

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