Rainel Mayor
Miami,FLORIDA
Summary
Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Triangle Services
12.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Cashier
Tiendas Caracol
09.2021 - 01.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Assisted customers with locating items throughout the store when needed
- Utilized problem solving skills to effectively handle difficult situations
Tour Guide
CubanaCan Travel Agency
10.2016 - 06.2019
- Delivered entertaining and informative commentary to patrons during tours
- Answered questions from visitors and provided directions as needed
- Conducted tours and explained aspects of facilities, exhibits, and programs
- Demonstrated proficiency in using multiple computer programs associated with tour operations
- Proven expertise in customer service and problem solving
Education
Bachelor's Degree - English Language
Camilo Cienfuegos University
04.2016
Skills
- Public Speaking
- Vendor Partnerships
- Handling Payments
- Special Events
- Issue Resolution
Accomplishments
- Resolved product issue through consumer testing.
Certification
Bachelor's degree in English Language Title Certification
LANGUAGES
English - Advanced
Spanish - Native
Timeline
Passenger Service Agent
Triangle Services
12.2023 - Current
Cashier
Tiendas Caracol
09.2021 - 01.2023
Tour Guide
CubanaCan Travel Agency
10.2016 - 06.2019
Bachelor's Degree - English Language
Camilo Cienfuegos University
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