Darling Pichardo
Dacula,GA
Summary
Dynamic customer service and administrative professional with extensive experience in office management and operational efficiency. Proven track record of improving client satisfaction through effective communication and conflict resolution. Successfully managed a food truck business, driving daily operations and strategic event coordination to maximize customer engagement.
Overview
23
23
years of professional experience
Work History
Home Executive
Home Executive
Dacula, Georgia
01.2009 - Current
- Organized and managed household budget to ensure financial stability and oversight.
- Assisted in budgeting and financial planning for household expenses.
- Coordinated daily household operations and family schedules to optimize time management.
- Ensured cleanliness and organization to facilitate efficient household operations.
- Coordinated with household members to manage general housekeeping tasks and personal services.
- Provided attentive care to household members by assisting with daily needs and activities.
- Effectively helped with homework and drove children to their daily functions
- Created a happy, healthy environment that will foster positive emotional and physical development
- Organized events and family gatherings, ensuring all details were covered.
- Maintained inventory of supplies and procured items promptly.
Office Administrator
Meritage Global Services (LVI)
Pendergrass, GA
01.2012 - 02.2018
- Oversaw daily office functions, streamlining processes to ensure smooth operations and effective task completion
- Provide administrative and office support to management in maintaining files and databases
- Serve as the go-to for office inquiries and conflicts
- Protected sensitive employee information to maintain trust
- Answer telephone calls and relay messages to appropriate employees
- Operate the company’s computerized booking system
- Evaluate situations and take an effective course of action to provide service in the performance of assigned Duties.
- Follow oral and written instructions to effectively perform assigned duties.
- Communicate effectively to successfully perform other assigned duties.
- Performed additional tasks to support team objectives.
- Managed daily operations and logistics, ensuring seamless execution of business activities to meet organizational goals.
- Oversaw financial planning, budgeting, and expense management processes.
- Coordinated staff scheduling and training for optimal team performance.
- Implemented customer service protocols to enhance client satisfaction levels.
- Facilitated team meetings to encourage collaboration and address challenges effectively.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Built relationships with key stakeholders such as clients, partners, investors.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed marketing strategies to attract new customers and retain existing ones.
- Built strong relationships with suppliers to ensure product availability and quality.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Performing other related duties incidental to the work described herein.
Customer Service Representative / Administrative Asst.
The Claim Center
Winter Park, FL
01.2008 - 01.2009
- Serve as point person for Adjustment managers to ensure proper communication
- Effectively organized and communicated monthly billing to clients
- Collected and processed invoice payments on customer accounts
- Answered high call volume of incoming calls from colleagues
- Collected funds on delinquent accounts
- Assisted with administrative duties
- Advised other team members on new and updated processes
Executive Administrative Assistant
RG-Crown Bank
Casselberry, FL
01.2006 - 01.2007
- Provide administrative support to management and upper management with a demonstrated ability to improvise, improve procedures and meet demanding deadlines
- Organize the details of special events, travel arrangements
- Active liaison between senior executives, middle management and office staff building consistency
- Conducted and coordinated extensive Internet research on various company related topics
- Coached team members on how to overcome challenging situations
- Managed executive calendar and coordinated weekly project team meetings and assisted in the development of meeting agendas to increase meeting efficiency.
- Prepared meeting minutes, edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Customer Service Representative / Administrative Asst.
JNR Adjustments
Orlando, FL
01.2004 - 01.2006
- Serve as point person for Adjustment managers to ensure proper communication
- Effectively organized and communicated monthly billing to clients
- Collected and processed invoice payments on customer accounts
- Answered high call volume of incoming calls from colleagues
- Collected funds on delinquent accounts
- Assisted with administrative duties
- Advised other team members on new and updated processes.
Director of Data Entry
International Marketing Assoc
Virginia Beach, VA
01.2003 - 01.2004
- Advised other team members on new and updated processes.
- Oversaw daily operations within the department promoting team cohesiveness.
- Evaluated findings and documented solutions.
- Guided team members on finding the best solution for our clients and their situations.
- Effectively trained new hires on daily job functions
- Effectively organized, communicated and trained existing employees on new systems, policy and procedures
- Monitored data accuracy through regular quality checks and audits.
- Monitored data entry processes to identify potential problems and implement corrective measures.
Proof Operator
The Independent Bankers Bank
Albuquerque, NM
01.2003 - 04.2003
- Competently operated the NC700 proof machine/10-key touch
- Operated proofing machines to ensure correct data entry and printing.
- Balanced daily transaction items accurately to support seamless branch operations.
- Accurately processed customer deposits and withdrawals
- Reviewed transactions for discrepancies, resolving issues promptly to maintain accuracy.
- Collected and balanced daily teller logs from branches
- Coached colleagues in batching processes to enhance team proficiency.
- Used computer to research banking transactions using item research software.
Education
High School Diploma -
Clovis High School
Clovis, NMSkills
- Office management and administration
- Executive assistance
- Calendar management
- Travel logistics coordination
- Household budgeting
- Spreadsheet reporting
- Spreadsheet creation and reporting
- Database management
- Microsoft Excel proficiency
- Microsoft Word expertise
- Microsoft Outlook knowledge
- Home management
- Microsoft Publisher experience
- Event planning
- Communication efficiency
- Internet research capabilities
- Typing proficiency (70-75 wpm)
- Word expertise
- Excel proficiency
- PowerPoint skills
- Outlook knowledge
- Internet research
- Record organization
- Graphic design basics
- Windows familiarity
Timeline
Office Administrator
Meritage Global Services (LVI)
01.2012 - 02.2018
Home Executive
Home Executive
01.2009 - Current
Customer Service Representative / Administrative Asst.
The Claim Center
01.2008 - 01.2009
Executive Administrative Assistant
RG-Crown Bank
01.2006 - 01.2007
Customer Service Representative / Administrative Asst.
JNR Adjustments
01.2004 - 01.2006
Director of Data Entry
International Marketing Assoc
01.2003 - 01.2004
Proof Operator
The Independent Bankers Bank
01.2003 - 04.2003
High School Diploma -
Clovis High School