Darling Smith
Pelzer,SC
Summary
Proven Clinic Practice Manager with a track record of optimizing practice operations and enhancing team performance at AFC Urgent Care Bon Secours. Excelled in staff management and workflow planning, significantly improving patient satisfaction and operational efficiency. Skilled in electronic health records and known for exceptional problem-solving abilities, fostering long-term professional relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Practice Manager
AFC Urgent Care Bon Secours
06.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Certified Medication Aide
AFC Urgent Care
06.2021 - 06.2022
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Administered medications to patients and remained vigilant for negative side effects.
- Was promoted within a year to practice manager
Direct Care Staff Member
Williamston Youth Academy
08.2017 - 04.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
CNA
Southern Oaks Rehabilitation And Healthcare Center
07.2006 - 08.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Palmetto High School
Williamston, SC05.2005
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Policy Implementation
- Policy and procedure development
- Employee performance
- Electronic Health Records
- Payroll Administration
- New Hire Training
Certification
- Licensed CMA
- BSL certified
BSL
I have been in the healthcare industry since I graduated high school. I've always wanted to be a RN and work in the emergency department. My only regret in no pursuing my education right after school. I am a hard dedicated worker and team player. I work well under pressure and can multitask without getting over whelmed.
Timeline
Clinic Practice Manager
AFC Urgent Care Bon Secours
06.2021 - Current
Certified Medication Aide
AFC Urgent Care
06.2021 - 06.2022
Direct Care Staff Member
Williamston Youth Academy
08.2017 - 04.2018
CNA
Southern Oaks Rehabilitation And Healthcare Center
07.2006 - 08.2017
High School Diploma -
Palmetto High School
- Licensed CMA
- BSL certified
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