Darlynda May
Foley,AL
Summary
Dynamic Customer Service Representative with a proven track record at J&D Auto Tire Service, excelling in problem resolution and relationship building. Skilled in data entry and proficient in Microsoft Office Suite, I enhanced service quality and streamlined operations, ensuring customer satisfaction and efficient order processing.
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
J&D Auto Tire Service
- Assisted customers with tire selection and installation inquiries, ensuring satisfaction and accurate recommendations.
- Processed customer orders and invoices, maintaining efficiency in data entry and transaction management.
- Resolved customer complaints through effective communication, enhancing overall service quality and client relations.
- Demonstrated proficiency in utilizing point-of-sale systems to streamline transactions and inventory management.
Shipping Lead Hand
REHAU Construction
Cullman, AL. 35055
01.1999 - 05.2017
- Supervised daily shipping operations to ensure timely deliveries and compliance with safety standards.
- Trained team members on best practices for inventory management and order fulfillment processes.
- Implemented workflow improvements that enhanced efficiency in shipping procedures and reduced delays.
- Coordinated shipments using advanced logistics software to optimize delivery routes and minimize costs.
Education
No Degree -
Cold Springs High
Bremen ALSkills
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft outlook
Scheduling
Follow-up skills
Call management
Paperwork processing
Appointment scheduling
Order processing
Team development
Microsoft Office Suite
Staff training
Prioritization
Technical support
Quality control
Clerical support
Live chat support
Filing
Product sales
Coordination
Shipping and logistics
Sales closing
Timeline
Shipping Lead Hand
REHAU Construction
01.1999 - 05.2017
Customer Service Representative
J&D Auto Tire Service
No Degree -
Cold Springs High