Darnae Essex

• Managed territory accounts by strengthening retailer relationships and supporting consistent order growth.
• Facilitated sales growth via vendor training execution and consistent display upkeep.
• Streamlined product rollout execution by verifying accurate setup of outdoor structures and merchandising standards.
• resolved field issues quickly while maintaining service quality and customer satisfaction.
• Directed office and warehouse team activities to enable smooth daily operations.
• Led recruitment, training, and retention efforts for 1099 builders. Managed builder onboarding and development processes to support workforce stability. Coordinated retention-focused hiring and training activities for 1099 builder network.

• Managed scheduling, dispatching, and calendar coordination for estimates, crews, and customer appointments.
• Coordinated customer communication, resolving questions and ensuring clear expectations throughout projects.
• Maintained accurate job files, customer records, and project updates in office systems.
• Processed invoices, payments, and account reconciliations while supporting bookkeeping accuracy.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• hiring and maintaining 1099 painters

Drive retail channel sales performance across customer base. Build, maintain, and expand assigned territory sales through consistent store coverage and retailer support. Manage big box accounts by maintaining displays, refreshing literature, training associates, acting as contact for associates and customers, and addressing issues promptly.

Conducted in-home consultations to assess garage door needs and recommend suitable product solutions.

Prepared accurate estimates and proposals using pricing, measurements, and installation requirements.

Built strong customer relationships through responsive follow-up and clear communication.

Managed customer service, installed sales, front end supervision, specialty merchandising, and operations responsibilities across Home Depot store functions. Acted as key carrier for several years, supporting store security and daily leadership coverage. Directed training, development, accountability, discipline, and promotion decisions for about 40 associates at a time.

Supervised daily department operations, ensuring customer service standards, safety compliance, and store readiness.

Coached associates on merchandising, stocking, and order fulfillment procedures to improve workflow consistency.

Monitored inventory levels, product replenishment, and backroom organization to support accurate on-shelf availability.