Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Darnalee Pierre

Lauderdale Lakes

Summary

Results-oriented Manager with a hands-on leadership approach. Awarded the Above and Beyond Award for exceptional commitment to company goals. Expertise in fostering team collaboration and positive work culture while navigating fast-paced environments and challenges. Dedicated to driving team and organizational success.

Overview

5
5
years of professional experience

Work History

Manager

Starbucks
Fort Lauderdale
01.2025 - Current
  • Supervised daily operations and ensured efficient workflow among team members.
  • Trained new baristas on customer service standards and beverage preparation techniques.
  • Managed inventory levels and coordinated restocking of supplies as needed.
  • Facilitated team meetings to discuss goals, challenges, and best practices.
  • Monitored cash handling procedures to ensure accuracy during transactions.

Customer Service Supervisor

Fresco y Mas
Lauderhill
02.2023 - 01.2025
  • Supervised daily operations in customer service department at grocery retail chain.
  • Trained and mentored staff on customer interaction techniques and service standards.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Coordinated team schedules to maintain optimal staffing levels during peak hours.
  • Implemented processes to improve efficiency in handling customer transactions.

Cashier Team Lead/Trainer

Steak N Shake
Hallandale
03.2021 - 01.2023
  • Trained new employees on cash handling procedures and company policies.
  • Supervised cashier team to ensure efficient customer service.
  • Managed cash register operations during peak hours to maintain workflow.
  • Coordinated staff schedules to support business needs and coverage.
  • Assisted in inventory management by tracking supplies and placing orders.
  • Enforced company standards for cleanliness and food safety in dining area.

Education

Associate of Arts - Pre-Nursing

Miami Dade College
Miami, FL
12-2028

Skills

  • Project management
  • Team leadership
  • Employee training
  • Scheduling coordination
  • Time management
  • Effective communication
  • Customer service

Languages

English
Full Professional
French
Professional

Accomplishments

  • Above and Beyond
  • Promotion
  • Employee of the month
  • Perfect Attendance award
  • Customer service excellence awar

Timeline

Manager

Starbucks
01.2025 - Current

Customer Service Supervisor

Fresco y Mas
02.2023 - 01.2025

Cashier Team Lead/Trainer

Steak N Shake
03.2021 - 01.2023

Associate of Arts - Pre-Nursing

Miami Dade College
Darnalee Pierre