Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Hi, I’m
Darnell A. Williams
Hillside,NJ
Summary
Overview
21
years of professional experience
Work History
Superior Court of NJ – Union Vicinage
Judiciary Clerk3 – Criminal Division
09.2022 - Current
Job overview
- Compiling and entering data into computer systems; entering appropriate case notes into computer systems
- Performing court clerking duties including, but not limited to operating digital recording systems accurately; maintaining accurate and detailed records and logs of in-court activities; marking exhibits; administering oaths to witnesses; completing other court-related paperwork
- Working closely with Judge and chambers (team) to provide information to the Judge, attorneys and litigants as necessary
- Providing information and explaining Judiciary policies and procedures to court users
- Prepare warrants or other case related correspondence and send them out as required for Criminal court proceedings
- Performing other duties as assigned
Superior Court of NJ – Passaic Vicinage
Judiciary Clerk3 – Criminal Division
01.2022 - 09.2022
Job overview
- Compiling and entering data into computer systems; entering appropriate case notes into computer systems
- Performing court clerking duties including, but not limited to operating digital recording systems accurately; maintaining accurate and detailed records and logs of in-court activities; marking exhibits; administering oaths to witnesses; completing other court-related paperwork
- Working closely with Judge and chambers (team) to provide information to the Judge, attorneys and litigants as necessary
- Providing information and explaining Judiciary policies and procedures to court users
- Prepare warrants or other case related correspondence and send them out as required for Criminal court proceedings
- Performing other duties as assigned
Hired By MatrixGlen Rock, NJ
Customer Service Representative
05.2007 - 12.2021
Job overview
- Provide Customer Service (Answering Questions in person and on the phone, Directing Patrons, Observing Area and Help in Various Ways)
- Manage Collection and Verification of NJ Transit Train Line schedule data and files
- Assist Patrons in purchasing of tickets and fees associated with NJ Transit Train Line
- Flexibility of Schedule for Extra Shifts
Wilson, Elser, Moskowitz, Edelman & Dicker, LLP
Legal Records Clerk
01.2006 - 01.2007
Job overview
- Filed reports into client files, prepared new case files, maintained open and closed files; kept written logs; entered, distributed, and maintained records and documents
- Used office machines and software including multiple line telephone, voicemail, document shredder, computer, email, internet, scheduler, contact listings, copier, printers, fax machine, etc
- To complete various office tasks
- Utilized my working knowledge and skill with Microsoft office applications to process information (Outlook, Word, and PowerPoint)
- Prepared meeting spaces for appointments with partners
- Maintained confidentiality on all client and company information
McElroy, Deutsch, Mulvaney, & Carpenter
Administrative Assistant
01.2005 - 01.2006
Job overview
- Scanned, copied, and faxed client sensitive documents
- Completed filing clerk duties
- Assisted staff with various clerical work as needed (verify information, information processing, collect data, prepare reports)
- Ran errands for the company
- Replenish the copy machine at other workstations with paper and clear jams
- Prepared meeting spaces for appointments with partners
- Maintained confidentiality on all client and company information
Robertson, Freilich, Bruno, & Cohen, LLC
Administrative Assistant
01.2004 - 01.2005
Job overview
- Scanned, copied, and faxed client sensitive documents
- Handled banking matters for the company
- Prepared meeting spaces for appointments with partners
- Assisted staff with various clerical work as needed (verify information, information processing, collect data, prepare reports)
- Replenished the copy machine at other workstations with paper and cleared jams
- Maintained confidentiality on all client and company information
Education
Lincoln Technical InstituteUnion, NJ
Electronic Systems Technician from NCCER Certification
03-2005
University Overview
- Construction Materials and Methods, Electrical, Fiber Optic Theory and Electronic Principles
- Intro to Computer and Applications, Communication Systems, Cable and Networking
- Building Automation Life Safety System
- Used skills for a year volunteering in neighborhood and with family.
Cicely Tyson High SchoolEast Orange, NJ
High School Diploma
06-2004
University Overview
Skills
- 15 years in Customer Service working directly with the public, demonstrating excellent written and verbal communication skills
- 4 years administrative/clerical support experience
- Skilled at working independently and as a team member efficiently
- Extremely organized and detail-oriented professional with ability to multi-task successfully
- Technologically proficient in Microsoft Office and Judiciary applications (Courtsmart, Promis Gavel, ECS)
- Keyboarding proficiency of at least50wpm
References
References
References available upon requestTimeline
Judiciary Clerk3 – Criminal Division
Superior Court of NJ – Union Vicinage
09.2022 - Current
Judiciary Clerk3 – Criminal Division
Superior Court of NJ – Passaic Vicinage
01.2022 - 09.2022
Customer Service Representative
Hired By Matrix
05.2007 - 12.2021
Legal Records Clerk
Wilson, Elser, Moskowitz, Edelman & Dicker, LLP
01.2006 - 01.2007
Administrative Assistant
McElroy, Deutsch, Mulvaney, & Carpenter
01.2005 - 01.2006
Administrative Assistant
Robertson, Freilich, Bruno, & Cohen, LLC
01.2004 - 01.2005
Lincoln Technical Institute
Electronic Systems Technician from NCCER Certification
Cicely Tyson High School
High School Diploma
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