Summary
Overview
Work History
Education
Skills
Military Service
Work Availability
Timeline
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Sherri Jones

Sherri Jones

Hackensack,NJ

Summary

Experienced and customer-focused professional with over 20 years of expertise seeking a Customer Service Representative role. Proficient in crisis intervention, problem-solving, and delivering support in high-pressure environments. Developed strong communication and client assistance skills through valuable experiences in law enforcement and social services. Committed to providing exceptional service and fostering positive relationships with customers. Experienced legal professional with a strong focus on accuracy, confidentiality, and procedural compliance. Skilled in legal documentation, case management, and administrative support, ensuring seamless court operations. Known for collaborative teamwork and adaptability, consistently delivering reliable results in dynamic environments. Proficient in legal research, data entry, and communication, driving efficiency and effectiveness in judicial processes.

Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.

Personable and dedicated, well-suited for roles requiring strong interpersonal skills and positive attitude. Demonstrates understanding of criminal justice principles and effective case management techniques. Committed to making meaningful impact by supporting individuals in their rehabilitation journey.

Diligent [Desired Position] with proven ability to manage delivery routes and ensure timely mail distribution. Successfully maintained accurate records and provided excellent customer service, enhancing community trust. Demonstrated strong organizational skills and proactive approach to problem-solving.

Personable and vigilant, equipped with solid understanding of security protocols and surveillance techniques. Adept at identifying potential risks and proficient in using security systems to mitigate losses. Committed to ensuring safe environment and reducing shrinkage through proactive measures.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Experienced legal professional with strong focus on accuracy, confidentiality, and procedural compliance. Skilled in legal documentation, case management, and administrative support, ensuring seamless court operations. Known for collaborative teamwork and adaptability, consistently delivering reliable results in dynamic environments. Proficient in legal research, data entry, and communication, driving efficiency and effectiveness in judicial processes.

Overview

16
16
years of professional experience

Work History

Judiciary Clerk3 Superior Court in Criminal Division

Essex Vicinage Newark, New Jersey
10.2008 - Current
  • Worked as the Special Remand Court Clerk for Judge Anthony J
  • Frasca
  • Prior to this appointment I was a Superior Court Criminal Division court clerk for Judge Thomas M
  • Moore
  • My current duties include providing all court assistance to Judge Frasca
  • I am responsible for preparing the Daily Calendar, Trial Calendar, maintaining and preparing court jackets for all defendants assigned to Judge Frasca’s court
  • Working closely with County, State, and Federal jail staff including mental health and medical staff
  • My duties also include working and assisting the Public Defender’s office, Prosecutor’s office, local law enforcement, Sheriff’s department, Sheriff’s Transportation, U.S
  • Marshall’s, as well as the office of Immigration
  • Providing research and information from Municipal, State and PROMIS GAVIL information on all defendants having court, in custody or providing information to defendants and Attorney’s
  • Other duties include but are not limited to confidential file maintenance, directing or assisting supervisor’s, staff or team members with work in progress; analyze reports for distribution or action; provide supervised training or cross training to co-workers and new hires; implement operating procedures or systems; inform managers about unresolved staff or team conflicts, approve case adjournments; analyze case processing and make recommendations for improvement as needed; operating audio or video recording systems, maintaining calendar results, marking exhibits, and swearing in witnesses and performs other related duties as required
  • I also worked as a clerk in Criminal Case Management, CJP Court, Drug Court, and Indictment Court when needed
  • While working as the Special Remand Court Clerk I have exhibited excellent interpersonal, decision making, and organizational skills to enhance the continuous function of the Special Remand Court
  • As a Criminal Division Court Clerk for Special Remand Court, I work closely with Pretrial Services assisting with providing client information pertinent to their court dates, bench warrants, pretrial violations, new charges, and help to ensure that pre-trial clients comply

Loss Prevention Specialist

Burlington
04.2024 - 11.2024
  • Ensured safety and security within a retail environment by effectively monitoring surveillance systems
  • Deterred theft and fraud through vigilant observation and strategic interventions
  • Collaborated with law enforcement to address and resolve security incidents

City Carrier Assistant

U.S. Postal Service
04.2023 - 01.2024
  • Responsible for delivering mail and receiving mail from residents and businesses
  • My duties included traveling by postal vehicle, (LLV, Pro Master, Mercedes Van) organizing mail by address and delivering parcels and envelopes to the correct addresses

Probation Officer for Adult Supervision

Bergen Vicinage Hackensack, New Jersey
01.2022 - 06.2022
  • As a Probation Officer I was responsible for monitoring clients after they had been court ordered to probation
  • My responsibilities included but not limited to, monitoring clients, conducting home visits, monitoring some clients by phone, in office visits, drug/alcohol testing of clients, referring clients to different programs to assist with drug/alcohol treatment, reporting to the courts if client fails to comply with probation orders
  • Providing counseling, encouragement and assistance to ensure clients successfully complete their probation term

Investigator Probation Child Support Enforcement

Bergen Vicinage Hackensack, New Jersey
02.2018 - 01.2022
  • As an Investigator for Bergen County Probation Child Support Enforcement, I manage caseloads requiring heavy phone communications with clients
  • My duties include, but are not limited to, monitoring and enforcing conditions of probation and/or court order, conduct interviews for incarcerated clients who have court appearances, provide case information to requestors, answer questions posed by judges, the public, clients, customers, complainants, co-workers, subordinates or supervisors, compile records or other written materials, compose routine correspondence (form letters, standard replies to inquiries, compliance letters, and letters to employers), conduct investigations, determine status of complaints in accordance with established procedures or regulations, explain judiciary policies or procedures to clients or customers, gather relevant facts and information pertaining to cases, inform managers about clients'/customers' work progress or related matters when needed, maintain records, files, or other written materials, monitor casework flow, monitor clients' or customers' payment pattern of court ordered payments
  • The aforesaid is a prelude to all other responsibilities that I have

Education

BA - Psychology

Montclair State University

MS - Mental Health Counseling

Capella University

Skills

  • Microsoft office
  • Case planning
  • Documentation
  • Home inspections
  • Detailed report writing
  • Interview techniques

  • Ethical and honest
  • Due diligence
  • Relationships and rapport
  • Report writing
  • Offender supervision
  • Client confidentiality

Military Service

Served U.S. Army for11 years at the rank of Sergeant (Honorable Discharge)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Loss Prevention Specialist

Burlington
04.2024 - 11.2024

City Carrier Assistant

U.S. Postal Service
04.2023 - 01.2024

Probation Officer for Adult Supervision

Bergen Vicinage Hackensack, New Jersey
01.2022 - 06.2022

Investigator Probation Child Support Enforcement

Bergen Vicinage Hackensack, New Jersey
02.2018 - 01.2022

Judiciary Clerk3 Superior Court in Criminal Division

Essex Vicinage Newark, New Jersey
10.2008 - Current

MS - Mental Health Counseling

Capella University

BA - Psychology

Montclair State University
Sherri Jones