Summary
Overview
Work History
Education
Skills
Timeline
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Darnell Parker

Hyattsville,MD

Summary

Resourceful United States Navy Third Class military veteran with 10+ years of service and commitment to excellence in the United States Navy. Over 10 years of experience carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. Provided culinary operations, career development counseling, and administrative support to small- and large-scale organizations. Managed risk upon multiple lines to protect assets, property, and equipment valued at over $50K while meeting the expectations of senior leadership. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Recipient of multiple awards for outstanding performance and professionalism.

Overview

12
12
years of professional experience

Work History

Apprentice General Manager

Chipotle Mexican Restaurant & Grill
02.2024 - 02.2025
  • Enhanced team productivity by implementing effective communication strategies and regular performance evaluations.
  • Mentored junior staff for career growth, providing guidance on professional development opportunities.
  • Streamlined operations by identifying inefficiencies and recommending process improvements.
  • Managed daily tasks with attention to detail, ensuring a well-organized workplace environment.
  • Assisted in the recruitment process, interviewing candidates and making hiring recommendations based on qualifications and fit.
  • Provided exceptional customer service, resolving concerns promptly and maintaining client satisfaction.
  • Evaluated employee performance regularly, providing constructive feedback aimed at promoting growth and improvement within their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Help Desk IT Support Tier 2

US Navy
06.2021 - 09.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Performed root cause analysis of reported issues to enact corrections.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Generated detailed reports documenting colleagues interactions, track performance and analyze trends.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Offered assistance in implementing and developing training programs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Culinary Specialist

US Navy
05.2013 - 09.2023
  • Pleasantly greeted individuals and asked open-ended questions to better determine needs.
  • Handled users issues with confidence, using complex problem solving to provide effective resolution.
  • Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
  • Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
  • Reduced food waste through efficient inventory management and proper rotation of ingredients.
  • Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
  • Mentored culinary staff, fostering professional growth and supporting skill development.
  • Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Trained and mentored staff members in kitchen safety, sanitation and cooking techniques.

Barracks Manager

US Navy
04.2018 - 05.2021
  • Maintained positive customer relations by addressing problems head-on and implementing 300 successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Freedom Academy High School
Brooklyn, NY
06.2009

Bachelor of Science - Homeland Security

University of Maryland - College Park
College Park, MD
04.2025

Bachelor of Science - Criminal Justice

Strayer University
Alexandria, VA
06-2027

Skills

  • Software Installation
  • Customer Support Needs Assessment
  • Microsoft Office/ Word/ Excel/ PowerPoint/ Outlook
  • Operating Systems/ Windows 10/Apple iOS/Android
  • Desktop Support
  • Hardware Development, Analysis, and Testing
  • Technical support and troubleshooting
  • Network configuration and security
  • Guest Service Oriented
  • Organizational Skills
  • User Guidance
  • Norton Antivirus Software
  • Compliance Management
  • Data-driven decision-making
  • Staff Development
  • Recruitment and hiring
  • Inventory Management
  • Nutrition and meal planning
  • Workstation Maintenance
  • Serve Safe

Timeline

Apprentice General Manager

Chipotle Mexican Restaurant & Grill
02.2024 - 02.2025

Help Desk IT Support Tier 2

US Navy
06.2021 - 09.2023

Barracks Manager

US Navy
04.2018 - 05.2021

Culinary Specialist

US Navy
05.2013 - 09.2023

Bachelor of Science - Homeland Security

University of Maryland - College Park

High School Diploma -

Freedom Academy High School

Bachelor of Science - Criminal Justice

Strayer University