Darnell Perry

Network Maintenance Supervisor

Comcast Cable Company

Ridgeland, MS

07.2001 - 07.2024

Collaborated with other departments to coordinate workflow processes between teams.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Evaluated employee performance through periodic reviews and documented results accordingly.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Created new strategies for improving customer service standards within the organization.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Directed and supervised team of 15 employees in daily operations.
Participated in recruitment efforts by interviewing prospective candidates for open positions.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Monitored employee productivity to provide constructive feedback and coaching.
Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Prepared and presented reports on team performance, challenges, and achievements to senior management.
Led weekly team meetings to discuss progress, address issues, and plan future actions.
Responded to customer questions regarding products, prices and availability.
Trained new employees on company policies, job duties, and performance expectations.
Maintained positive working relationship with fellow staff and management.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.