Michael Lucas
Katy,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
16
16
years of professional experience
Work History
Network Maintenance Supervisor
Comcast Cable
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Network Maintenance Technician
Comcast Cable
12.2018 - 12.2022
- Provide a stable strong network
- Provide outstanding customer experience resolving plant problem's by repairing Aerial and Underground network including Coax and Fiber
- Use critical thinking to get issues resolved in a safe timely manner
- Work as a team to accomplish task that are in demand
- Maintain a clean professional image to represent Comcast
- Cover fiber and coax on-call.
Lead Technical Support & New Hire Trainer
enTouch Systems, Inc.
03.2014 - 12.2018
- Started with Installing cable, alarm, phone and internet
- Provided Company vehicle to take care of daily
- Worked with fiber, coax, cat5, cat6
- Install Honeywell, DSC, 2GIG systems
- Provision Fiber ONT’s for RF Internet and phone
- Currently I train every new hire that comes to Tech Support, Provisioning and Dispatch
- Complete reports for management in completed jobs by all employees
- Maintain queue to ensure quick response for customers.
Premises Technician
At&t
02.2013 - 02.2014
- Install uVerse service internet, phone, cable
- Worked safely with company vehicle and equipment
- Responsible for confidential information of customers
- Maintain company vehicle by cleaning and keeping stocked with equipment and tools.
Telecommunications Technician
Digital Domain
01.2009 - 02.2013
- Install satellites and hang televisions in a commercial setting such as banks and business buildings
- Supervise a small crew
- Make sure the team provides a safe work area for themselves and others around
- Responsible for maintaining a company vehicle
- Kept inventory on company tools and equipment
- Kept vehicle stocked with correct equipment.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Complex Problem-Solving
- Processes and procedures
- Operations Management
- Policy Enforcement
- Priority management
- Expectation setting
- Decision-Making
Timeline
Network Maintenance Supervisor
Comcast Cable
04.2023 - Current
Network Maintenance Technician
Comcast Cable
12.2018 - 12.2022
Lead Technical Support & New Hire Trainer
enTouch Systems, Inc.
03.2014 - 12.2018
Premises Technician
At&t
02.2013 - 02.2014
Telecommunications Technician
Digital Domain
01.2009 - 02.2013
Similar Profiles
Walter C. Fortado JrWalter C. Fortado Jr
Direct Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, ComcastDirect Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, Comcast
Steven FarleySteven Farley
Sr. Manager, Financial Planning & Analysis– Northeast Division at Comcast CableSr. Manager, Financial Planning & Analysis– Northeast Division at Comcast Cable
Debra CareyDebra Carey
Analyst, Finance & Accounting at Comcast CableAnalyst, Finance & Accounting at Comcast Cable
Joseph FortJoseph Fort
Comcast Business Tech at Comcast cableComcast Business Tech at Comcast cable
MOSES ONIMOSES ONI
Project Manager at Northern Brownfields Assistance CenterProject Manager at Northern Brownfields Assistance Center