Darnell Smith
Brooklyn,NY
Summary
Proven leader with extensive experience in retail management, notably with Dollar General, where I spearheaded initiatives that significantly enhanced customer experience and store efficiency. Skilled in problem-solving and customer service, my strategies have consistently improved sales and team performance. Expert in store organization and inventory control, achieving notable shrinkage reduction and employee engagement.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar General
Brooklyn, NY
01.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Family Dollar
Brooklyn, NY
03.2011 - 11.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Department Manager
Bed Bath & Beyond
New York, NY
06.2007 - 02.2011
- Oversaw hard side and soft side departments and ran day to day operations.
- Managed several employees, trained and coached them to achieve better sales and offer excellent customer service.
- Performed opening and closing procedures for each department I was over.
- Kept and maintained a good team morale that translated into great customer satisfaction and sales.
Education
Graduation Diploma - Computer Science And Programming
Belmont High School
Dayton, OH06.1997
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
Timeline
Assistant Store Manager
Dollar General
01.2020 - Current
Store Manager
Family Dollar
03.2011 - 11.2019
Department Manager
Bed Bath & Beyond
06.2007 - 02.2011
Graduation Diploma - Computer Science And Programming
Belmont High School