Summary
Overview
Work History
Education
Skills
Timeline

Darnell Terry

Garner,NC

Summary

Adept at enhancing delivery efficiency and customer satisfaction, I leveraged my role at FedEx Ground to streamline package handling and optimize routes, significantly improving on-time performance. As a Delivery Driver Trainer at Sears Home Delivery, I boosted safety and teamwork, embodying dependability and route management expertise. My approach consistently elevates service standards and team capabilities.

Overview

20
20
years of professional experience

Work History

Delivery Driver

FedEx Ground
05.2013 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.

Delivery Driver Trainer

Sears Home Delivery
08.2005 - 05.2013
  • Developed customized lesson plans tailored to address the unique needs of each driver based on their experience level and areas for improvement.
  • Assisted in recruiting efforts by actively identifying high-potential candidates within current driver pool for advancement into leadership roles or specialized positions.
  • Served as a mentor for new hires, offering guidance and support throughout their onboarding process and providing valuable insights into company culture and expectations.
  • Reduced accident rates by providing thorough instruction in defensive driving techniques and vehicle maintenance best practices.
  • Refined curriculum materials regularly based on feedback from trainees, peers, and managers to ensure continuous program improvement efforts were realized.
  • Promoted teamwork among drivers through team-building exercises designed to strengthen interpersonal relationships and improve collaboration within the group setting.
  • Championed a culture of safety throughout the organization by consistently reinforcing best practices during training exercises and ongoing coaching engagements.
  • Enhanced driver efficiency by implementing comprehensive training programs focused on safety, route optimization, and customer service.
  • Maintained up-to-date knowledge of industry trends, regulations, and technologies in order to provide the most relevant instruction possible for trainees.
  • Worked closely with dispatchers and operations managers to address any identified skill gaps within the team, developing targeted training interventions aimed at enhancing overall performance metrics.
  • Boosted on-time delivery performance through the implementation of time management strategies and route planning techniques during training sessions.

Education

High School Diploma -

Leesville Road High School , 8410 Pride Way Raleigh, NC 27613
05-2003

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Dependable and reliable
  • Loading and unloading
  • Clean driving record
  • Route management

Timeline

Delivery Driver - FedEx Ground
05.2013 - Current
Delivery Driver Trainer - Sears Home Delivery
08.2005 - 05.2013
Leesville Road High School - High School Diploma,

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Darnell Terry