Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darnell Willingham

Phila,PA

Summary

Dynamic Senior Technician with extensive experience at Mr. Appliance, excelling in troubleshooting and system installations. Proven track record of enhancing customer satisfaction and mentoring junior staff. Adept at multitasking under pressure, consistently achieving performance targets while ensuring safety compliance and quality control in all operations.

Overview

19
19
years of professional experience

Work History

Senior Technician

Mr Appliance
01.2017 - Current
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Installed new systems and parts with efficient approach.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
  • Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
  • Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
  • Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
  • Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
  • Increased repeat business by building strong relationships with customers through clear communication and excellent service.

Warehouse Package Handler

Fed Ex Ground
06.2023 - 12.2023
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.

Appliance Repair Technician

BSH Home Appliances Group
07.2012 - 05.2017
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
  • Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.

Appliance Repair Technician

Sears
05.2006 - 01.2012
  • Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
  • Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
  • Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
  • Implemented safety protocols during repair procedures, protecting both clients'' property and personal wellbeing.

Sales Associate

Home Depot
08.2007 - 09.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

HVAC/r Epa Certified - Heating And Air Conditioning/ Refrigeration

Orleans Technical Institute
Philadelphia, PA

Skills

  • Customer support
  • Troubleshooting skills
  • Electrical systems
  • System installations
  • Safety awareness
  • Hand and power tools
  • Technology-savvy
  • Multitasking and organization
  • Works Well Under Pressure
  • Documentation and reporting
  • Customer service
  • Workload management
  • Attention to detail
  • Team Training
  • Quality control
  • Written/Verbal communication
  • OSHA compliance
  • Heavy lifting

Timeline

Warehouse Package Handler

Fed Ex Ground
06.2023 - 12.2023

Senior Technician

Mr Appliance
01.2017 - Current

Appliance Repair Technician

BSH Home Appliances Group
07.2012 - 05.2017

Sales Associate

Home Depot
08.2007 - 09.2011

Appliance Repair Technician

Sears
05.2006 - 01.2012

HVAC/r Epa Certified - Heating And Air Conditioning/ Refrigeration

Orleans Technical Institute

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