Darnesia Murphy
Montgomery,AL
Summary
Proven track record in enhancing safety and customer satisfaction at Allied Universal Security Services, adept in incident reporting and exceptional in verbal communication. Demonstrated ability to act swiftly in emergencies, significantly improving response times. Skilled in inventory control and conflict resolution, ensuring operational excellence and client trust.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Montgomery, AL
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Stocking Associate
Walmart
Montgomery, AL
04.2021 - 08.2021
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Customer Service Representative
ASK Telemarketing
Montgomery, AL
10.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Pearl Academy
Jones, AL06.2024
Skills
- Incident Reporting
- General security
- Work ethic
- Verbal and written communication
- Reliability
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Active Listening
Timeline
Security Officer
Allied Universal Security Services
10.2022 - Current
Stocking Associate
Walmart
04.2021 - 08.2021
Customer Service Representative
ASK Telemarketing
10.2017 - 02.2018
Pearl Academy