Darnisha Brown
Grand Prairie
Summary
Dynamic and results-driven professional with extensive experience at Baylor All Saints, excelling in patient intake and insurance verification. Proven team leader skilled in regulatory compliance and data analysis, enhancing service delivery and customer satisfaction. Committed to driving process improvements and fostering a collaborative environment for optimal patient care.
Overview
8
8
years of professional experience
Work History
Emergency Department Access Service Supervisor
Baylor All Saints
Fort Worth
2025.01 - Current
- Supervised and mentored a team of 20 patient access employees in a 24/7 emergency department.
- Oversaw patient intake, registration, and insurance verification for accuracy and compliance.
- Monitored patient flow and wait times, ensuring timely service delivery.
- Ensured adherence to HIPAA and other regulatory requirements.
- Resolved complex patient inquiries and complaints, coordinating with clinical and billing departments.
- Assisted in HR processes including interviewing, hiring recommendations, scheduling, and evaluations.
- Tracked KPIs and managed customer service metrics to drive process improvements.
Claim Service Representative
AAA Auto Club Enterprises
Coppell
2023.09 - 2025.03
- Conducted thorough vehicle inspections and generated detailed repair estimates.
- Identified auto damage and communicated necessary repairs to clients.
- Collaborated with body shops and auto professionals to negotiate repair pricing.
- Engaged with clients, police holders, and relevant parties for clear communication.
- Strived to deliver exceptional customer service throughout the repair process.
Revenue Cycle Representative
Piedmont Hospital Healthcare
Atlanta
2022.12 - 2023.09
- Established payment arrangements with insurance companies and patients to collect delinquent accounts.
- Tracked billings and monitored collections, ensuring accurate information compilation.
- Secured outstanding balance payments through diligent follow-up and appeals processes.
- Generated payment reports utilizing Excel and practice management systems.
- Managed accounts receivable claims on daily, weekly, and monthly schedules.
- Communicated regularly with supervisor regarding paid and outstanding claims status.
- Maintained operational compliance by adhering to policies and procedures, reporting issues promptly.
- Safeguarded patient collection data and personal information throughout processes.
Medical Collections Specialist
Methodist Healthcare System
Dallas
2018.04 - 2022.12
- Established payment arrangements with insurance companies and patients to collect delinquent accounts.
- Tracked billings, monitored collections, and compiled information for appeals processes.
- Secured payments on outstanding balances through diligent follow-up efforts.
- Generated payment reports utilizing Excel and practice management systems.
- Managed assigned A/R claims regularly to ensure timely resolutions.
- Communicated with supervisors regarding paid and outstanding claims on a scheduled basis.
- Maintained operational compliance by adhering to established policies and procedures.
- Protected patient collection and personal information throughout all processes.
Education
Associate in Healthcare Administration -
Tarrant County Community College
Fort Worth, TX01.2027
High School Diploma -
Mesquite High School
Mesquite, TX01.2003
Skills
- Patient intake
- Insurance verification
- Customer service
- Regulatory compliance
- Team leadership
- Data analysis
Timeline
Emergency Department Access Service Supervisor
Baylor All Saints
2025.01 - Current
Claim Service Representative
AAA Auto Club Enterprises
2023.09 - 2025.03
Revenue Cycle Representative
Piedmont Hospital Healthcare
2022.12 - 2023.09
Medical Collections Specialist
Methodist Healthcare System
2018.04 - 2022.12
Associate in Healthcare Administration -
Tarrant County Community College
High School Diploma -
Mesquite High School