Darnisha Jones
Arlington
Summary
Dynamic customer service professional with a proven track record at Nebraska School Transportation, excelling in active listening and problem resolution. Enhanced order accuracy at Amazon through meticulous picking and effective use of RF scanning equipment, significantly improving efficiency. Adept at multitasking in high-pressure environments while maintaining exceptional service standards.
Optimistic and reliable, with excellent organizational skills and attention to detail. Possesses solid understanding of inventory management and ability to quickly learn and apply new skills such as operating warehouse equipment. Aiming to contribute to efficiency and accuracy of warehouse operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nebraska School Transpotation
04.2022 - 01.2025
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Order Picker
Amazon
07.2021 - 02.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
Education
Benson High School
Omaha, NESkills
- Customer service
- Active listening
- Problem resolution
- Critical thinking
- Data entry
- Order picking and processing
- Warehouse safety
- Shipment preparation
- Heavy lifting
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Nebraska School Transpotation
04.2022 - 01.2025
Order Picker
Amazon
07.2021 - 02.2022
Benson High School
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