Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darnisha Lester

Altamonte Springs,FL

Summary

Experienced case management professional prepared for any role. Expertise in client assessment, care coordination, and resource management. Strong focus on team collaboration and problem-solving. Reliable under changing conditions with commitment to achieving impactful results. Proficient in conflict resolution, empathy, and effective communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Management Coordinator

CVS Health
06.2022 - Current
  • Led the resolution of escalated customer calls, partnering with management to improve customer satisfaction while interpreting company procedures and policies.
  • Review and process incoming phone calls, emails, and letters from customers regarding claims, payments and prescription refills.

Desk Adjuster

GRS - Erie Insurance
05.2025 - 07.2025
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Performed extensive research into policy coverage details for accurate application within each unique case scenario.
  • Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
  • Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.

Property Desk Adjuster

All Cat Claims
10.2024 - 10.2024
  • Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
  • Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
  • Provided exceptional customer service while handling sensitive situations involving property damage and loss.

CLAIMS ADJUSTER

America's Insurance
08.2021 - 01.2022
  • Successfully processed 14.2 K ALE/Loss of use claims for Hurricane Ida victims, ensuring 3.6M in reimbursement expenses in a timely manner.
  • Licensed Florida claim adjuster (P&C).
  • Xactimate Proficiency.
  • Possessed strong customer service skills to negotiate with policyholders for claim settlement.

FLIGHT ATTENDANT

Silver Airways
01.2020 - 06.2021
  • Facilitated passenger safety and comfort while adhering to airline protocols, safety, rules and regulations daily.
  • Greet passengers as they board the plane, complete a count and compliance check, perform a security search and restock supplies needed on the plane.
  • Service passengers in-flight

PHARMACY TECHNICIAN

Walgreens
05.2019 - 01.2020
  • Managed patient prescription request while ensuring compliance with HIPAA guidelines.
  • Handles correspondence to patients (inbound calls, chats, emails)

REMOTE CLAIM EXAMINER ASSISTANT

Olympus Insurance
05.2018 - 05.2019
  • Assist and examined fast-track catastrophe claims adjusted by a field adjuster for Olympus Insurance via phone

FLOOD EXAMINER

Work Specialty Group
04.2017 - 05.2018
  • Conducted thorough evaluations of flood claims via photographs, statements and interviews with claimants and witnesses to gather factual information.
  • Maintained accurate records of audit findings and identified areas for improvement in internal processes.

Flight Attendant

Psa Airlines
01.2015 - 03.2016
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Education

ASSOCIATE'S DEGREE - INTERIOR ARCHITECTURE AND DESIGN

Academy of Art University
01.2025

HIGH SCHOOL DIPLOMA -

Penn Foster College Online
01.2012

Skills

  • Strong Verbal Communication

  • CRM software

  • Account management

  • Process improvement

  • Customer service

  • Supervisor experience

  • Patient communication

Certification

  • CPR Certification
  • AED Certification
  • Resident Insurance License; 0620 - Adjuster - All Lines

Timeline

Desk Adjuster

GRS - Erie Insurance
05.2025 - 07.2025

Property Desk Adjuster

All Cat Claims
10.2024 - 10.2024

Case Management Coordinator

CVS Health
06.2022 - Current

CLAIMS ADJUSTER

America's Insurance
08.2021 - 01.2022

FLIGHT ATTENDANT

Silver Airways
01.2020 - 06.2021

PHARMACY TECHNICIAN

Walgreens
05.2019 - 01.2020

REMOTE CLAIM EXAMINER ASSISTANT

Olympus Insurance
05.2018 - 05.2019

FLOOD EXAMINER

Work Specialty Group
04.2017 - 05.2018

Flight Attendant

Psa Airlines
01.2015 - 03.2016

HIGH SCHOOL DIPLOMA -

Penn Foster College Online

ASSOCIATE'S DEGREE - INTERIOR ARCHITECTURE AND DESIGN

Academy of Art University

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