D'ARNO EWING
Miami
Summary
Dedicated and resourceful Customer Service Specialist with 4 years of experience in resolving customer inquiries and complaints. Skilled in building strong client relationships and delivering exceptional service. Effective problem solver. Experienced technical support professional with a proven track record of effectively troubleshooting and resolving issues to provide exceptional customer support. Skilled in various software applications and hardware systems.
Overview
8
8
years of professional experience
Work History
Sales Representative
T-Mobile, Wireless Vision
07.2023 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Representative
T-Mobile - Arch Telecom
02.2022 - 03.2023
- Leveraged extensive experience as a sales representative.
- I successfully met and exceeded sales targets by building strong client relationships
- Collaborated with cross-functional teams to deliver tailored solutions to meet client needs
- Utilized persuasive communication skills to negotiate contracts and close deals
- Reference: Darnell Odiari (Manager Arch Telecom)
Sales Representative
Digicel
12.2019 - 06.2021
- I worked as a sales representative for the leading phone network company in the Caribbean
- My duties were to sell not only cell phones but landlines, tablets, internet, accessories and miscellaneous items that the company had to offer
- Promoted to business sales representative as I continued to bring in sales from several businesses on island
- Reference: Joneice Burrows (Island Wide Manager, Digicel, TCJ)
Project Assistant Manager
E&V Equipment
03.2017 - 12.2019
- Worked as a project assistant manager where I managed 65% of the company's workload
- My duties included scheduling, materials purchasing, employee payroll/time, site overseeing, etc
- Reference: Vaden Williams (CEO E&V Equipment)
Education
Bachelor’s - Computer Science
Broward College
Fort Lauderdale, FL12.2021
High School Diploma - undefined
Dr Michael Krop High School
Miami, FL05.2017
Skills
- Problem solving
- Critical thinking
- Time management
- Customer service
- Teamwork
LANGUAGES
English
Timeline
Sales Representative
T-Mobile, Wireless Vision
07.2023 - 10.2024
Sales Representative
T-Mobile - Arch Telecom
02.2022 - 03.2023
Sales Representative
Digicel
12.2019 - 06.2021
Project Assistant Manager
E&V Equipment
03.2017 - 12.2019
High School Diploma - undefined
Dr Michael Krop High School
Bachelor’s - Computer Science
Broward College
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