Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rous Encalada Uzhca

Dayton,OH

Summary

Compassionate Certified Nursing Assistant committed to meeting the medical and personal needs of patients. Skilled in providing high-quality care to diverse populations, ensuring patient safety and satisfaction with facility services. Recognized for exceptional bedside manner and efficient charting abilities, contributing to a positive healthcare environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Representative

Cricket Wireless
Hamilton, Ohio
12.2024 - Current
  • Able to fax
  • Able to scan paper work
  • knowledge of phones and computers
  • Greeted and assisted customers to foster positive experiences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Reduced process lags by training employees on best practices and protocols.
  • Operated register, handled cash and processed credit card transactions.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Analyzed customer feedback to improve products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

State Tested Nursing Assistant

Walnut Creek Nursing Home
Kettering, OH
10.2024 - 11.2025
  • Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Monitored vital signs, such as pulse rate, respiration and temperature.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted nurses with treatments or procedures as directed by licensed personnel.
  • Demonstrated respect for patient rights and privacy while providing care services.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Documented activities and recorded information in EMR system.
  • Provided emotional support and comfort to patients when needed.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Recorded information regarding food intake and output of patients.
  • Performed routine medical tasks, such as taking blood pressure and changing dressings.
  • Followed infection control policies while performing job duties.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Education

High School Diploma -

Sinclair Community College
Dayton, OH
05-2028

Skills

  • Time management
  • Support services
  • Companionship and emotional support
  • Medical charting
  • Inpatient care
  • Excellent communication
  • Intake recording
  • Problem-solving aptitude
  • Clinical documentation
  • Customer service
  • Patient care
  • Medical documentation
  • Sales techniques
  • Effective communication
  • Team collaboration
  • Problem solving
  • Processing payments
  • Professionalism
  • Customer satisfaction
  • Cash handling
  • Sales expertise
  • Sales training
  • Customer retention abilities
  • Complex Problem-solving
  • Written communication
  • Records management
  • Teamwork and collaboration
  • Emotional and social support
  • Infection control

Certification

  • State tested nurse assistant
  • BASIC LIFE SUPP TRAIN HCP

Languages

Spanish
Native/ Bilingual

Timeline

Sales Representative

Cricket Wireless
12.2024 - Current

State Tested Nursing Assistant

Walnut Creek Nursing Home
10.2024 - 11.2025

High School Diploma -

Sinclair Community College

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