Darod Hayward
Jersey City,NJ
Summary
A dedicated and reliable professional with over 12 years of combined experience in security site supervision, porter services, customer service, and construction. Adept at managing teams, ensuring safety and security, providing top-notch customer service, and executing construction projects efficiently. Possesses strong problem-solving skills, attention to detail, and the ability to work in fast-paced environments. Hardworking professional well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Construction Worker
Barnes construction
Jersey City, NJ
11.2022 - Current
- Performed various construction tasks, including framing, drywall installation, and painting, ensuring high-quality workmanship.
- Collaborated with project managers and other team members to complete projects on time and within budget.
- Assisted in site preparation, material handling, and cleanup, contributing to a safe and organized work environment.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
Security Site Supervisor
G4S Secure Solutions
Cranford, NJ
06.2021 - 06.2022
- Supervised a team of security personnel, ensuring adherence to company policies and safety procedures.
- Conducted regular site inspections and maintained detailed reports on security operations.
- Trained new security staff on emergency protocols, customer service, and operational procedures.
- Coordinated with local law enforcement and emergency services during incidents.
- Developed and implemented security plans for special events, ensuring a safe environment.
Customer Support Specialist
Bank of America Merrill Lynch
Jersey City, NJ
07.2019 - 01.2021
- Provided high-quality customer service through phone, email, and in-person interactions.
- Assisted customers with inquiries, product information, and issue resolution, ensuring a positive experience.
- Processed orders, returns, and exchanges, maintaining accurate records in the CRM system.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Received positive feedback from customers for exceptional service and problem-solving skills.
Porter
Blue Apron LLC
Jersey City, NJ
02.2015 - 09.2018
- Managed property maintenance tasks, including cleaning, landscaping, and general repairs.
- Ensured common areas were clean and well-maintained, enhancing the overall appearance of the property.
- Responded to maintenance requests ensuring timely resolution of issues.
- Reported any maintenance needs to supervisor promptly.
- Followed all safety procedures when handling hazardous materials.
- Collected recyclable items from production lines for proper disposal.
Education
Agricultural Business and Management
Lincoln High School
Jersey City, NJ06-2015
Skills
- Leadership & Supervision: Effective in managing teams, delegating tasks, and ensuring adherence to company policies
- Security & Safety: Knowledgeable in emergency protocols, site inspections, and incident reporting
- Customer Service: Strong communication and interpersonal skills, with a focus on resolving customer issues
- Construction: Proficient in various construction techniques, with hands-on experience in framing, drywall, and painting
- Time Management: Able to prioritize tasks and meet deadlines in fast-paced environments
- Problem-Solving: Adept at identifying issues and implementing effective solutions
Certification
- OSHA 10-Hour Construction Safety Certification
- First Aid/CPR Certified
- Sora card
Languages
English
Professional
Timeline
Construction Worker
Barnes construction
11.2022 - Current
Security Site Supervisor
G4S Secure Solutions
06.2021 - 06.2022
Customer Support Specialist
Bank of America Merrill Lynch
07.2019 - 01.2021
Porter
Blue Apron LLC
02.2015 - 09.2018
Agricultural Business and Management
Lincoln High School
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